Bilingual Customer Service Associate *French/English* (Full Time)

Customer Service Centre Toronto, Ontario


Description

Location:  Toronto, ON

Operating Hours: 8:30AM - 8:30PM

Shifts: mid-day, evening, weekends, holidays, open availability preferred

Language Requirements: English/French Bilingual 

Promotion Eligibility:  Eligibility based on performance evaluations, every 6 months

How You’ll Contribute:

  • Deliver exceptional service and develop lasting relationships with customers via UNIQLO channels for communication - telephone, email and live chats
  • Respond to queries related to products, services, processes and policies
  • Assist customers with placing orders and navigating our e-commerce site
  • Handle and resolve complaints according to established policies and procedures
  • Respond to escalated issues in a courteous and professional manner consistent with our customer service philosophy
  • Work with supervisor to liaise with retail stores and resolve customer concerns to improve store experience
  • Utilize multiple systems and platforms to research and determine best course of solution based on the customers’ needs
  • Any additional duties that are necessary due to the evolving needs of the business

What We Are Looking For:

  • Ability to provide exceptional customer service through telephone, email, and multiple chat interactions in English and French
  • Excellent interpersonal skills and the ability to work well in a team environment
  • Excellent oral & written communication skills in English and French
  • Strong computer skills and comfort navigating multiple systems simultaneously 
  • Analytical, problem solving, and probing mindset to identify root cause and improvement opportunities for each interaction
  • Ability to quickly learn new software and use multiple systems & platforms
  • Ability to adapt to changing demands of the work environment
  • Positive attitude and open to constructive criticism and continuous improvement in performance job functions
  • Must be punctual and have reliable transportation or commute options
  • High level of professionalism and integrity 
  • Must have availability during evenings, weekends, and holiday hours as directed by business needs
  • Some knowledge or awareness of the UNIQLO brand and product

About UNIQLO

UNIQLO is a brand of Fast Retailing Co. (FR), a leading global Japanese retail holding company that designs, manufactures and sells clothing under five brands: GU, Theory, COMPTOIR DES COTONNIERS, PRINCESSE TAM.TAM, J Brand, and UNIQLO. UNIQLO Canada opened its first store in September 2016 at CF Toronto Eaton Centre. The first store on the West Coast opened in the Greater Vancouver Area in October 2017 at Metropolis at Metrotown. There are currently 14 stores in Canada with 1 being EC.

At UNIQLO, we are committed to providing our employees with enriching and challenging opportunities where achievements and personal growth are acknowledged and rewarded. We are dedicated to offering our employees training, performance-based increases, and unlimited growth opportunities. If you are an ambitious, performance driven individual who welcomes new challenges, has a drive for success, and embraces the responsibility of leadership—then you belong at UNIQLO!