Services Coordinator

Asia Pacific (APAC) Brisbane, Australia


Description

Are you the kind of person that thrives on organization and details? Ungerboeck is on the lookout for a talented Services Coordinator to work with our Asia-Pacific team. This is a varied role working with customers in the exciting events, sport & entertainment industries. Our rapidly growing software company offers the right candidate amazing career growth opportunities.

This role will be based in our regional head-office in Brisbane. We offer flexible working arrangements and are experienced at working with remote colleagues around the region and the globe.

What would you do?

Working with our Project Managers you would be responsible for all aspects of project coordination; scheduling and attending client project calls, preparing project documentation, minuting meetings & distributing action points. Providing contract management and reporting services such as project budget management along with the creation, validation, and closing of projects and jobs in our technology solutions.

You would be responsible for departmental reporting, and accuracy of data recorded in our systems. This would include managing revenue recognition, preparation of monthly forecasts, regular data integrity checks, validation and posting of timesheets for billing purposes. You would also oversee departmental file management and documentation, including defining and documenting processes.

Your customer service skills would be needed to act as the first point of contact for clients with invoicing or utilisation queries. You would have overall responsibility for scheduling of ad-hoc non-project work and liaising with our sales teams to hold & confirm tentative bookings for professional services resources. You would generate and track non-project estimates and orders for the services teams as well be responsible for approving services staff expenses before these are on-charged to clients.

What attributes do you need?

This role is about using technology to deliver value and customer service to both your internal and external clients. You need to be able to draw on your business experience and attention to detail. You need to able to quickly learn new processes and technologies and be extremely comfortable with software applications. You need to be a confident communicator with first class spoken and written English with a track record of initiative, dependability and organisation.

 

About Ungerboeck

Ungerboeck is a global, event-centric, innovative software company providing industry-leading event and venue solutions to customers in over 50 countries around the world through offices in the Americas, Europe, Asia and Oceania.

Our comprehensive enterprise platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, empowering them to make informed strategic decisions, monitor and improve their KPI’s, and provide stunning digital experiences to their clients.

Ungerboeck Services teams facilitate the digital transformation of Australia’s leading venues such as Sydney Opera House, ICC Sydney, Melbourne Convention & Exhibition Centre as well as the biggest events like The Royal Easter Show, the New Year’s Eve fireworks on Sydney Harbour, and Grand Final football at the MCG, ANZ or Suncorp Stadium. 

Our team consists of intelligent, experienced, helpful colleagues working in flat hierarchies in a collaborative international environment. This is a fast paced, multi-tasking job in a dynamic, growing company. Our continued growth offers great career building opportunities with many of our promotions filled from within.

We are very proud of our workplace culture. We recognise that engaged and empowered staff want to work for a company that cares about them as a person. Team building activities and events organised by our social committee also help make you feel an integral part of the regional team and begin to explain why we have such high staff retention rates. Search for our Facebook or corporate careers page to learn more and apply.