Customer Support Representative I
Description
At Financial Pacific Leasing, we believe that when our people thrive, our business thrives. We're committed to creating a workplace where every associate feels supported, empowered, and inspired to make a difference - for our customers and for each other.
Our culture is strong and built on the values of Trust, Care, Innovation, Continuous Learning, Customer Focus, and Result Orientation. We're excited to connect with candidates who live these values and bring a spirit of collaboration, curiosity, and drive to everything they do. Join us a partner in progress - because at Financial Pacific Leasing, the best way forward is together.
About Us
Financial Pacific Leasing, a subsidiary of Columbia Bank, is a commercial equipment leasing and financing company based in Federal Way, WA. Since 1975, we've been a leader in the leasing industry, proud of our people and committed to creating a work environment that is rewarding, challenging, and fun.
The Position: In this role, you’ll be the ultimate communication guru, using your charm and wit to interact with customers in a way that leaves them with a smile on their face. You’ll be the master troubleshooter, swiftly resolving issues and ensuring our customers’ happiness. As the liaison between our internal departments and external partners, you’ll be the superhero who keeps everything running smoothly. Join us and let’s make customer service an unforgettable experience.
Responsibilities include, but are not limited to:
- Answering general lease questions pertaining to contract changes, invoices, insurance and pro-rata rental and various other contract documents
- Answering Payments, sales and personal property tax questions
- Calculate and communicate buyouts to customers, brokers and vendors
- Create Satisfaction Letters
- Produce payment histories and other documents
- Explain the Assignment of Lease process
- Explain and request cancellations of Uniform Commercial Codes
- Manage the initiation and cancellation of automatic payments
- Notate databases clearly and consistently
- Support the processing and modification of vehicle titles
- Provide exceptional customer service and support to our customers, partners and all levels of staff
- Maintain confidentiality of all company information
- Perform all other duties as assigned by management
Candidate Requirements:
- High school graduate or equivalent
- Strong work ethic
- Experience working in a call center setting
- Regular and predictable attendance and punctuality
- Effective interpersonal skills including
- Excellent verbal and written communication; effective time management; be team and goal oriented; professional attitude; work well under pressure; have attention to detail, be organized, flexible and honest.
Benefits:
We offer a competitive total rewards package including base wages and comprehensive benefits. The hourly pay rate for this role is $20.00 to $25.00 with eligibility to earn incentives. The pay rate for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, and education. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.
We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
Our Commitment to Diversity:
Financial Pacific Leasing is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.