Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It’s an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.

We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.

About the Role:

Manages department to ensure adherence to policies and procedures, effectiveness of processes, and prevention of fraud throughout the enterprise.  Under the direction of Management, will lead teams in Fraud Prevention and Monitoring.

• Manages team that effectively monitors activity or processes related to customer accounts, transactions, payment processes, and reports to proactively identify, minimize and prevent fraudulent and/or account abuse transactions.
• Analyzes current processes for opportunities for future fraud and loss prevention, as well as identifies opportunities for process improvements, including streamlining functions, resolving processing problems, and improving service quality.
• Defines reporting needs and implements dashboards and metrics to monitor and understand risk trends, issues, and opportunities related to fraud prevention and loss strategy and goals. 
• Leads implementation and updates of new or existing fraud prevention and fraud tracking related computer systems, tools, and processes.
• Creates and updates enterprise and department fraud prevention training and procedures. 
• Utilizes appropriate metrics/analysis techniques to measure staff efficiency, determine system effectiveness, and identify fraud and loss prevention process improvement and system enhancement opportunities.
• Develops and coaches’ direct reports to acquire and refine necessary job skills through constructive feedback, ongoing training, and other coaching techniques.
• Conducts annual performance reviews, one-one-one meetings periodically, and hiring and training of new associates.
• May support other business units as the fraud monitoring or detection subject matter expert, as applicable.

• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become “Business Bank of Choice”
• May perform other duties as assigned.

About You:

• Bachelor's Degree or equivalent prior experience or training in audit, bank operations, backroom operations, financial and operational analysis, or accounting/bookkeeping.
• 4-7 years of experience or equivalent banking experience with a focus on b operations and compliance. Banking industry experience required. Required
• Advanced knowledge of commonly used fraud prevention concepts, practices, and procedures and common fraud schemes, including account takeover fraud.
• Demonstrated knowledge of bank computer systems, Microsoft Office software, and advanced data analysis tools and techniques.
• Ability to train and present to small and large audiences or has the interest in learning to train and present.
• Certified Fraud Examiner (CFE)
• Other relevant credentials. Preferred

Workstyle: Fully onsite

Our Benefits:

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $86,000.00 - $120,000.00 and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected]

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.