About Us:

At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our employees.

We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose.

Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better.

About the Role:

Responsible for mortgage loan servicing, ongoing customer service, escrow servicing. Works within an environment of high work volumes and established deadlines. Handles assigned tasks according to multiple investor requirements; FNMA, FHLMC, GNMA, FHA, VA, RD and Umpqua bank portfolio loans. Requires knowledge of lending documents, and investor policies and procedures. Advise borrowers regarding general knowledge of loss mitigation plans. Assists with assignments that are complex and specialized in nature. Generally, acts independently to determine methods and procedures on new assignments.

• Make collection calls on files under 30 days past due, new loans, and those with returned payments.  Other call campaigns as assigned.
• Accept phone payments to satisfy payments due.
• Additional assigned duties may include mail, voicemail and email processing.
• Performs mortgage loan servicing tasks with a high degree of customer service, including error resolutions, audits.
• Act as point of contact for internal and external phone inquiries and servicing related tasks. Will assist with escalations.
• Actively participates in continuous improvement efforts supporting the vision of continuous flow production and zero defects.
• Assists coworkers and management in research projects.
• May be asked to train junior associates.
• Takes personal initiative and is a positive example for others to emulate.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become “Business Bank of Choice”
• May perform other duties as assigned.

About You:

• High school diploma or GED required.
• Associate's Degree or equivalent experience preferred.
• 2-4 years of experience in banking, loan servicing or equivalent experience.
• Possess working knowledge of Mortgage loans, function/department, regulations, policies and procedures.
• Demonstrated advanced math, analytical, multi-tasking and problem-solving skills.
• Possess excellent interpersonal, verbal, and written communication skills
• Possess working knowledge of Mortgage loans, function/department, regulations, policies and procedures.
• Demonstrated advanced math, analytical, multi-tasking and problem-solving skills.
• Possess excellent interpersonal, verbal, and written communication skills.  Ability to build relationships within a team and across departments.
• Advanced proficiency of computer software including Word, Excel, Teams, MSP loan servicing system and other office equipment. Ability to troubleshoot and determine best work flow practices.
• Ability to work in a service-oriented environment with high work volumes and deadlines.
• Demonstrated critical thinking and analytical skills.

Job Location(s): Ability to work fully onsite at posted location(s).

9285 NE Tanasbourne Drive Hillsboro, OR 97124

Our Benefits:

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $18.00 - $24.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@umpquabank.com.

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.