Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It’s an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.    

We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.

About the Role:

Provides operational support to business units and customers in establishing and maintaining Individual Retirement Accounts (IRAs) by ensuring that contracts are created, distributions are performed accurately, and records are maintained in compliance with relevant laws and regulations. Contributes to the objectives and goals of the unit as a member of the deposit operations team.
 

• Assist branch and department personnel with operations-related issues aligned with assigned functions.
• Participate in ongoing education aligned with functional area, to remain apprised of relevant laws and regulations.
• Provide feedback to management regarding recommended changes to policies and procedures.
• Train new associates on assigned job functions as needed.
• May perform a variety of functions within the deposit operations group.  Workloads may require rapid shifts of focus from one functional are to another.
• Assist branch and department personnel with operations-related issues aligned with assigned functions.
• Participate in ongoing education aligned with functional area, to remain apprised of relevant laws and regulations
• Provide feedback to management regarding recommended changes to policies and procedures.
• Train new associates on assigned job functions as needed.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become “Business Bank of Choice”
• May perform other duties as assigned.

About You:

• H.S. Diploma/GED, vocational training or equivalent, required.
• 2-4 years of customer service experience, preferred.
• 2-4 years of banking experience, required.
• Less than 2 years of bank operations experience, preferred.
• Strong attention to detail and the ability to multi-task effectively.
• Capability to acquire a deep understanding of retirement accounts through diverse training methods and activities.
• Ability to understand and follow directions.
• Ability to organize and prioritize work.
• Proficient use of Microsoft Word and Excel software applications.
• Ability to maintain confidentiality, use tact and diplomacy; maintains professional demeanor.
• Requires basic reading, writing, and math skills.
• Basic knowledge of relevant bank operating procedures, practices and policies.
• Demonstrate effective written and verbal communication skills.
• Ability to work effectively with individuals and groups across the bank.

Workstyle: Fully onsite.

Travel Type: Occasional.

Our Benefits:

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $20.77 - $27.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected].

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.