Description

 

At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our employees.

 

We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose.

 

Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better.

 

About the Role:

 

Primarily oversees and manages foreclosure matters for the Home Lending Division. May include Default Litigation matters, collections and related activities based on investor policies and procedures.

 

• Oversee and manage foreclosure cases from initiation to resolution, ensuring all steps are completed accurately, timely and in accordance with regulatory and investor guidelines.
• Conduct collection activities and manage delinquent accounts, communicating with customers and investors by telephone and/or written communication.
• Maintain accurate record of past due accounts and collection efforts and continues with follow up actions.
• Responsible for reviewing and tracking bankruptcy filings, payments, and other litigation items.
• Manage data and reporting activity of delinquent loans to stakeholders, ensuring accuracy and completeness.
• Responsible for completing all investor and insurance loss claim forms through various channels including various investors. Oversee and manage foreclosure cases from initiation to resolution, ensuring all steps are completed accurately, timely and in accordance with regulatory and investor guidelines.

 

About You:

 

• H.S. Diploma required.
• Bachelor’s Degree in business, finance, or equivalent preferred.
• 4-7 years of relevant foreclosure and/or mortgage loss mitigation experience. 
• Strong preference for ICE (formerly Black Knight) system knowledge. Open to Fiserv system knowledge or other proprietary systems. 
• Strong analytical and problem-solving skills. Proficient with personal computer and related software packages, including MS Office Word, and Excel, and other business machines.
• Previous legal background is ideal. 
• Experience and other skills may vary depending on the complexity of work and analysis required.
• Proven ability to collect and analyze borrower income, assets, and current debt obligations to determine eligible financial hardship has been met.
• Advances knowledge of two of the following third-party investors, Freddie Mac, Fannie Mae, FHA, VA, GNMA, OHA and USDA.
• Demonstrate strong verbal and written communication skills, with ability to work effectively with individuals and groups across the company to manage internal and external customer relationships.

  

Job Location(s): Ability to work fully onsite at posted location(s).

 

9285 NE Tanasbourne Drive Hillsboro, OR 97124

 

Our Benefits:

 

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $27.00 to $40.00 and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

 

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

 

Our Commitment to Diversity:

 

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@umpquabank.com.

 

To Staffing and Recruiting Agencies:

 

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.