Aftermarket Program Manager

Program/Project Management Mirabel, Canada Montreal, Quebec


umlaut is a 4500 people strong global full-service cross industry end-to-end partner that applies its deep-running interdisciplinary, collaborative advisory and fulfilment capabilities to change its clients fortunes for the better and - on top of that - add value, quality and focus to their organizations and produce.

our öffer

  • Responsible for product line level Aftermarket and Service strategic planning, development, and execution in collaboration with Business Development
  • Work on existing and innovative projects
  • Partner with Business Development to establish strong customer relationships in order to manage performance, track and improve customer satisfaction
  • Partners with the relevant department to functionally lead all aspects of the service and support for the product lifecycle (i.e. sales support, new product entry, spares and material support, maintenance and repair, etc.)
  • Provide aftermarket leadership
  • Ensure collaboration and alignment with Mechanical Systems Aftermarket functional leads
  • Participate in daily meetings
  • Propose & implement process improvements
  • Define assignments and monitor performance
  • Supports and helps drive business/operational strategy and growth
  • Accountable for product line aftermarket sales, technical, and service support
  • Responsible for all Technical Support including field service, product support, training, and publications
  • Responsible for the negotiations for the maintenance of the aircraft, purchase of spare parts…
  • Oversee & participate in program recruitment and new hire engagement efforts
  • Strengthen program brand & visibility


  • Experience in Aerospace, Aftermarket
  • Bachelor’s degree and 8 years of prior relevant experience
  • Advanced Degree in a related field and minimum 5 years’ experience
  • Experience leading in a matrixed organization
  • Experience managing contracts with customers, partners, and suppliers
  • Demonstrated ability to manage quality and delivery to drive customer satisfaction at all levels (internal and/or external)

 top 6 reasöns

  • Permanent contract + annual bonus + health insurance 80% payed + retirement plan + 4 weeks paid vacations
  • An entrepreneurial environment with immediate responsibility and a chance to make a difference from the word go
  • Innovative projects with big name clients and exposure to future, cutting edge technologies
  • Unlimited individual growth opportunities and the ability to create a personalized career path
  • Access to a global network with opportunities to live and work abroad
  • All the support, training and coaching you need to further your career


COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Please be aware that umlaut requires all new employees to be fully vaccinated against Covid-19 as a condition of employment. umlaut will consider requests for accommodation based on human rights grounds (e.g., medical/disability, religious/creed, other) to this vaccination requirement during the recruiting process.