Senior Labor & Employee Relations Specialist

Human Resources Worcester, Massachusetts


Position at UMass Memorial Health Care

Everyone is a Caregiver

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition #: 192938
Title: Senior Labor & Employee Relations Specialist
Department:   Human Resources
Status: Exempt
Hours: 40
Location: UMass Memorial Health Care – 67 Millbrook St, Worcester, MA

Position Summary: 

Responsible for the implementation and administration of a positive and effective system-wide labor and employee relations program which promotes the long and short-term labor relations strategies with minimal direction. Relies on extensive experience and judgment to plan and accomplish goals.  Administers and interprets the hospital’s collective bargaining agreements, monitors the disciplinary process, oversees grievance and/ arbitration procedures, acts as the hearing officer for the 3rd step of the grievance process.

Represents management in all labor relations matters, including the negotiation, interpretation, and administration of collective bargaining agreements.  Maintains records and monitors compliance with all relevant laws and regulations. As an in-house subject matter expert, provides day-to-day advice and reduces use of outside legal counsel.
Position Qualifications:

  1. Bachelor’s in business-related field
  1. Master degree in business-related field
  2. Juris Doctor (J.D.)
  1. Ten years of direct experience in labor relations.
  2. Demonstrated experience as chief spokesperson in multiple union contract negotiations.
  3. In depth knowledge and expertise in the following subject areas: collective bargaining, state and federal labor and employment law, and human resources functions such as benefits, compensation, and staffing.
  4. Extensive knowledge and understanding of the union grievance process, preparing for arbitrations, and in depth.
  5. Knowledge of the National Labor Relations Act and National Labor Relations Board procedures.
  6. Must have the ability to work independently and can develop and maintain positive working relationships with all levels of management and staff.
  7. Substantive and demonstrated experience working in unionized environments with MNA, UFCW, NAGE, SEIU, and other union.
Major Responsibilities:
  1. Represents the Medical Center and member hospitals in collective bargaining with every union representing Medical Center and member hospital employees. Prepares for, conducts, and/or participates in contract negotiations and administers all provisions of the agreements. Prepares and presents contract proposals in consultation with appropriate management representatives.
  2. Interprets union-management agreements, administers all provisions of the agreements, and represents management in the negotiation and settlement of grievances under established grievance procedures.
  3. Consults with managers and makes recommendations regarding day-to-day issues as well as long and short-term labor relations strategy including settlement of labor disputes.
  4. Assists in the planning and organization of a program of employee and labor relations to build a positive work environment and prevent and mediate employee disputes and grievances.
  5. Maintains a record of grievances, arbitrations, NLRB decisions, discipline, and termination issues/problems.
  6. Leads sensitive and confidential workplace investigations and drafts investigative reports, as appropriate.
  7. Ensures appropriate processing of arbitrations and leads preparation and oversight of outside legal counsel in arbitrations and mediations.
  8. Devises and implements strategies to maintain a union-free workplace for unrepresented employees
  9. Drafts and revises a variety of internal and external communications.
  10. Advises and serves as effective resource for staff of Human Resources Business Partners.
  11. Research and draft memoranda on labor and employee relations topics, including recommendations on courses of action and strategy.
  12. Assists managers and others with the interpretation of personnel policies and procedures, legal and union contract compliance, grievance, discipline, termination problems, and mediates with employees and union representatives, identifying legal issues to manager or others as required. Drafts and revises personnel policies and procedures as appropriate.
  13. Facilitates discussion and resolution of complex issues between management and labor.
  14. Provides formal and informal education to all levels of management regarding labor relations, contract interpretation and labor and employment law.

Standards of Respect:

Standards of Respect

We’re striving to make respect a part of everything we do at UMass Memorial – for our patients and for each other. We’re expecting that our new caregivers practice our six Standards of Respect: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind, to help us make respect a part of how we take care of business everyday.

As an equal opportunity and affirmative action employer, UMMHC recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.