CARE COORDINATOR, Care Coordination

Nursing Worcester, Massachusetts


Position at UMass Memorial Medical Center

Requisition #: 190178

Title: Coordinator Care

Department: Care Coordination Dept

Grade: MNA1

Status: Non-Exempt

Shift: Evenings

Union:  MNA

Hours: 35

Shift Length: 10 hours

Location: UMass Memorial Medical Center – University Campus

This position will start 10 hour shifts effective January 6, 2019. If the start date is prior, orientation will be 8 hour shifts.  The ten hour schedule will be four ten four shifts alternating with 3 ten hour shifts. No more than every third weekend and holiday

UMass Memorial Medical Center is the region's trusted academic medical center, and part of the UMass Memorial Health Care system. We are committed to improving the health of people in Central Massachusetts through excellence in care, comprehensive health services, teaching and research.

Position Summary:

Responsible for identifying individual patient needs and developing plans of care as well as engaging and integrating appropriate resources for optimal clinical and financial patient outcomes. Responsible for the efficient collection of meaningful clinical and utilization data to effectively support care coordination initiatives.

Position Qualifications:

Massachusetts licensure as a registered nurse and three (3) years clinical experience in discharge planning or case management. Utilization management and third party payer knowledge preferred. The ability to effectively use specialized computer based systems for the gathering, reporting, and analysis of clinical data. Excellent organizational and communications skills required. 

Major Responsibilities:

Performs assessment of patient’s physical, functional, and psycho-social needs through the use of screening tools, direct patient and family communication, medical record review, and discussions with other care givers providing services to the patient. Identifies complex patients in need of intensive case management based on established clinical and financial criteria.

Performs admission and concurrent reviews as assigned. Performs inpatient reviews in accordance with payer requirements utilizing clinical criteria sets. Meets with 3rd party case managers to discuss cases and assures timely communication of relevant clinical information to third party payers as required. Educates practitioners on the level of care and documentation requirements.

Collaboratively facilitates the care of patients throughout the continuum of care. Works as a team member to support /collaborate with Care Coordination Team for monitoring level of care, and for identification of trends in clinical practices and opportunities for improvement.

Works with patients and families to establish objectives, goals and an action plan to meet the patient’s individual needs within the indicated level of care. Collaborates with the physicians, other care providers and community resources in the care planning process.

Contacts third party payer to clarify benefit eligibility, coverage, and available resources for patients. May negotiate conversion of benefits for previously non-covered services. Researches alternate sources of funding for non reimbursed services that are part of the patient’s treatment plan.

Coordinates, implements, monitors and evaluates outcomes of the discharge plan. Evaluates progress of this plan with the discharge planner, patient, family and the patient’s health care insurer. Goals, interventions and time frames are revised as needed as a means of assisting the patient to achieve his/her optimal level of health and functionality.

Continually evaluates the patient’s level of care. Educates the patient, family and care team regarding resource options, facilitates decision making, initiates plans, and secures resources for the patient on an ongoing basis in complex cases.

Participates in quality improvement on a system level through identification of opportunities for improvement, collection and analysis of data, and participation in the development and application of revised processes. 

Supports departmental and medical center-wide performance improvement programs such as implementation and monitoring of clinical practice guidelines.

Fosters compliance with regulatory requirements, good practice, and patient care.


Complies with established departmental policies, procedures, and objectives.

Attends variety of meetings, conferences, and seminars as required or directed.

Demonstrates use of quality improvement in daily operations.

Complies with all health and safety regulations and requirements.

Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

As an equal opportunity and affirmative action employer, UMMHC recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.