Outpatient Clinical Coordinator

Management Worcester, Massachusetts


Position at UMass Memorial Medical Center

Everyone is a Caregiver
At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition #:
Title: Outpatient Clinical Coordinator
Department: Woman Services
Location: UMass Memorial Medical Center – Memorial Campus
Grade: 29
Posting Date: January 8, 2020
Shift: Days
Status: Exempt
  Hours: 40 hours
Shift Length: 8 hours
Position Summary:

As the UMass Memorial Outpatient Clinical Coordinator you will be responsible for directing and coordinating daily departmental function and planning for the delivery of optimal family-centered patient care. Collaborates with the Nurse Manager to manage and direct the implementation of professional nursing practice on a day-to-day basis. Coordinates age-appropriate patient care activities for a defined staff and makes immediate decisions for those areas within the scope of his/her responsibility using knowledge of standards, policies and procedures as they apply to the given area. 
Major Responsibilities:
  • Coordinates clinical practice and deployment of resources at the unit level for staff to ensure implementation of clinical processes, adherence to standards, and compliance with regulatory standards.
  • Keeps Nurse Manager informed of nursing workload, changes in patient and employee needs, and other problems.
  • Assists in directing patient flow between the assigned Ambulatory areas.
  • Assesses the number and competency level of staff in each assigned area and adjusts staffing appropriately to meet patient care needs.
  • Inspires and encourages teamwork.
  • Identifies learning needs of staff and initiates action to facilitate meeting those needs and provides opportunities for skill development for staff.
  • With the nurse manager, participates in the interview and hiring processes for new employees.
  • Coordinates orientation schedule and assignments for orientees assigned to the unit. Assists Nurse Manager to ensure that staff attain defined competencies.
  • Provides immediate disciplining and counseling to staff as necessary. Makes recommendations to Nurse Manager regarding need for further disciplinary action.
  • Serves as a role model for professional nursing practice.
  • Provides input to the preparation of the annual budget.
 Standard Management Level Responsibilities:
  • Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities.
  • Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met
  • Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
  • Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation, and fosters the effective integration of efforts with system-wide initiatives.
  • Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.
  • Ensures adequate equipment and supplies for department.
Position Qualifications:
  • Minimum of two years related clinical experience and at least one year experience in the clinical preceptor and/or resource role.
  • Demonstrates leadership experience.
  • Excellent verbal and written communication skills.
  • Bachelor’s degree in nursing or management experience is required.
  • Current Massachusetts Registered Nurse licensure and registration is required
Required Experience/Skill:
  • Minimum of two years related clinical experience and at least one year experience in the clinical preceptor and/or resource role.
  • Demonstrates leadership experience.
  • Excellent verbal and written communication skills.
Standards of Respect:

Standards of Respect

We’re striving to make respect a part of everything we do at UMass Memorial – for our patients and for each other. We’re expecting that our new caregivers practice our six Standards of Respect: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind, to help us make respect a part of how we take care of business everyday.

As an equal opportunity and affirmative action employer, UMMHC recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.