Legal & Compliance Marlborough, Massachusetts


Position at UMass Memorial Marlborough Hospital

Everyone is a Caregiver


At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition #: 210228

Title: Performance Improvement Specialist/Project Manager

Unit: QA Risk Management Administration

Shift: 40HR Days (8am-4:30pm)

Location: UMass Memorial-Marlborough Hospital 

UMass Memorial-Marlborough Hospital strives to be the community hospital of choice for patients and the workplace of choice for health care professionals and physicians. We serve as a role model in the community by promoting healthy lifestyle habits such as a tobacco and smoke free campus and the hiring of nicotine free employees.

Summary: Under the general direction of the VP of Quality, Patient Safety and Regulatory this position this Performance Improvement Specialist/Project Manager will support LEAN /GEMBA /IDEA Board and Project Manage initiatives to support operating systems across the hospital.

Qualifications: Bachelor’s Degree in a related field and at least 2-4 years working in quality improvement or related fields required; or any combination that provide the ability to perform essential job functions. Experience in hospital setting preferred.

Other Qualifications:

  • Strong knowledge of LEAN /GEMBA /IDEA boards and PDSA/PDCA methodology.
  • Knowledge of concepts and methodologies related to quality of care.
  • Excellent communication skills, both verbal and written.
  • Ability to adapt to a fast paced, changing environment.
  • Ability to be self-directed and work independently with limited supervision.
  • Ability to create a positive environment and motivate individuals and groups.
  • Ability to organize people and tasks, even when competing priorities emerge.
  • Ability to define realistic and specific goals and objectives, with individuals and groups.
  • Proficiency in MS Office (Word, Excel, Power Point and Outlook).
  • Ability to use or learn Electronic Health Records.
  • Ability to project manage projects/initiatives as assigned

Standards of Respect:

Standards of Respect
We’re striving to make respect a part of everything we do at UMass Memorial – for our patients and for each other. We’re expecting that our new caregivers practice our six Standards of Respect: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind, to help us make respect a part of how we take care of business everyday.

As an equal opportunity and affirmative action employer, UMMHC recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.