Heart Station Manager

Management Worcester, Massachusetts


Position at UMass Memorial Medical Center

Everyone is a Caregiver

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition #: 202231
Title: Heart Station Manager
Department:  EKG
Location: UMass Memorial Medical Center – University Campus
Posting Date: April 22, 2020
Shift: Days
Status: Exempt
Hours: 40 hours
Shift Length: 8 hours
Position Summary:

In conjunction with the Medical Director and the Associate Vice President, Heart and Vascular and Surgical services, the Manager is responsible for strategic plan execution, daily planning, organizing, directing, coordinating and evaluating the activities for the department. Assures the efficient day-to-day operational function of assigned areas to ensure that quality care and service are provided. Plans, organizes, directs and monitors daily department performance. The Manager ensures that staff adheres to system policies and procedures. The Manager participates in the development of and manages the budget to target, oversees day-to-day operations of the resources (human and material), space and equipment, patient registration, scheduling, office operations, charge capture, physician relations, and the general business functions of the areas. 

Major Responsibilities:
  • Assures the efficient daily operations of department, including appropriate staffing, appropriate use of supplies, workflow, and productivity to meet patient needs and to manage to budget.
  • Monitors competence of staff and ensures education to complete required competencies. Monitors continuing education participation.
  • Chooses goals, projects, and sets priorities based on alignment with system goals.
  • Responsible for the development, implementation, and revision of departmental policies, procedures, and objectives to guide and support the delivery of service.
  • Leads and influences the development of staff by creating a practice climate of responsiveness and learning which supports retention and recruitment of competent staff.
  • Maintains current knowledge of labor and employment laws impacting staff in own unit/clinic and/or those that impact areas across the medical center.  Maintains knowledge of current union contracts within own area of responsibility.
  • Actively coordinates clinical quality improvement and safety efforts on the unit/clinic with defined medical center quality and safety goals.
  • Performs the duties of a Cardiac Technician as needed. 

Standard Management Level Responsibilities

  • Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.  Resolves grievances and other personnel problems within position responsibilities.
  • Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.
  • Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
  • Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation and fosters the effective integration of efforts with system-wide initiatives.
  • Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients and visitors.
  • Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.
  • Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
  • Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc. Develops and maintains procedures necessary to meet regulatory requirements.
  • Ensures that department complies with hospital established policies, quality assurance programs, safety, and infection control policies and procedures.
  • Ensures adequate equipment and supplies for department.
  • Develops and maintains established departmental policies, procedures, and objectives.
  • Ensures compliance to all health and safety regulations and requirements.
  • Maintains, regular, reliable, and predictable attendance.
  • Performs similar or related duties as required or directed.

All responsibilities are essential job functions.

Required Position Qualifications:
  • Equivalent to a high school education plus additional broad specialized training equal to two years of college
  • Bachelors Degree is preferred
    Required Experience/Skills:
    • Minimum of 5 years’ experience in the care of patients with electrophysiological disorders. Expertise in device therapies including interrogation and programming.
    • Prior leadership experience with proven team building.
    • Must possess the interpersonal and communication skills (both oral and written) to provide effective participation of leadership and to interact with patients, families, physicians, and other visitors and staff.
    • Prior management experience is preferred

    Standards of Respect:
    Standards of Respect
    We’re striving to make respect a part of everything we do at UMass Memorial – for our patients and for each other. We’re expecting that our new caregivers practice our six Standards of Respect: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind, to help us make respect a part of how we take care of business everyday.

    As an equal opportunity and affirmative action employer, UMMHC recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

    If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.