Manager, Sterile Processing Department

Surgical Services Worcester, Massachusetts


Position at UMass Memorial Medical Center

Everyone is a Caregiver

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve.We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition #: 192593
Title: Manager, Sterile Processing Department
Posting Date: April 12,2019
Status: Exempt
Shift: Days
Hours: 40
Location: UMass Memorial Medical Center – Memorial Campus

Position Summary:

Manages, integrates and coordinates the activities of all decontamination, assembly and sterilization of reusable instrumentation and accessories intended for use in the Operating Rooms and other user units within the medical center. Oversees the coordination of all sterile processing functions with the Operating rooms supply chain.

Position Qualifications:



  1. Certification in Central Processing, or as Certified Sterile Processing and Distribution Manager (CSPDM) or Certified Healthcare Leader (CHL) is required.


  1. Bachelor’s degree in nursing, an allied health field or business administration is preferred.



  1. Minimum of 3-5 years in large hospital or Healthcare system with progressive management responsibilities required.
  2. Current management or supervisory experience with demonstrated knowledge of asepsis and sterilization, surgical techniques, instrumentation and equipment, and inventory control.
  3. Experience as an educator and a resource in the area of sterilization technology.
  4. Excellent communication skills and demonstrated skills in process improvements in all areas affected by the processing and sterilization performed by SPD.
  5. The ability to create and maintain collaborative relationships with others of the hospital team.
  6. Strong working knowledge of principles and practices of Sterile processing & Peri-operative Services.
  7. Excellent communication skills and proven track record of fostering teamwork.
  8. Must be knowledgeable in LEAN techniques and utilize those principles in process improvement activities.
  9. Formal LEAN training is required within 6 months of employment.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

Major Responsibilities:

  1. Acts as a technical and clinical resource relative to the education and management of the SPD staff. Educates and supervises the SPD staff to meet the daily operations needs for sterilization services throughout the hospital.
  2. Possesses extensive knowledge of instrument processing, purchasing of instrumentation and management of the operational and capital budgets of the Sterile Processing Department.
  3. Monitors and enforces all appropriate state and association regulations including, but not limited to, AAMI Standards, AORN recommended standards and Joint Commission requirements.
  4. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation, and fosters the effective integration of efforts with system-wide initiatives.

Standard Management Level Responsibilities:

  1. Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities.
  2. Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.
  3. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
  4. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation, and fosters the effective integration of efforts with system-wide initiatives.
  5. Encourages and supports diverse views and approaches, creating an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients and visitors.
  6. Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.
  7. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
  8. Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc. Develops and maintains procedures necessary to meet regulatory requirements.
  9. Ensures that department complies with hospital established policies, quality assurance programs, safety, and infection control policies and procedures.
  10. Ensures adequate equipment and supplies for department.
  11. Develops and maintains established departmental policies, procedures, and objectives.
  12. Ensures compliance to all health and safety regulations and requirements.
  13. Maintains, regular, reliable, and predictable attendance.
  14. Performs similar or related duties as required or directed.

All responsibilities are essential job functions.

Standards of Respect:

Standards of Respect

We’re striving to make respect a part of everything we do at UMass Memorial – for our patients and for each other. We’re expecting that our new caregivers practice our six Standards of Respect: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind, to help us make respect a part of how we take care of business everyday.

As an equal opportunity and affirmative action employer, UMMHC recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.