Manager, Urology Clinic

Management Worcester, Massachusetts


Position at UMass Memorial Medical Center

Everyone is a Caregiver

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition #: 193256
Title: Manager, Ambulatory & Procedural Services
Department: Ambulatory Care Services
Posting Date: May 22, 2019
Status: Exempt
Shift: Days
Hours: 40
Location: UMass Memorial Medical Center – Memorial Campus

Position Summary:

In conjunction with the Medical Director, Division Chief, Ambulatory Physician Leader (APL) and the Sr. Director, Ambulatory & Procedural Services, the Manager is responsible for strategic plan execution, daily planning, organizing, directing, coordinating and evaluating the activities for one or more ambulatory clinics or units. Assures the efficient day–to–day operational function of assigned areas to ensure that quality care and service are provided. Plans, organizes, directs and monitors daily clinic performance. The Manager ensures that staff adheres to system policies and procedures including ambulatory care standards, regulatory agencies, and nursing care standards (in collaboration with the Chief Nursing Officer and Ambulatory Physician Leader when appropriate to achieve targets). The Manager participates in the development of and manages the budget to target, oversees day–to–day operations of the resources (human and material), space and equipment, patient registration, scheduling, office operations, charge capture, physician relations, and the general business functions of the areas. This position reports to the Sr. Director, Ambulatory & Procedural Services.

Position Qualifications:

Bachelor in Business Administration or a Bachelor of Science in Nursing required. Additional degrees for MBA or MSN preferred. A minimum of 3 years directly related work experience in the field of specialty preferred. Proficiency with Microsoft applications is required.

Exceptional analytical skills are necessary in order to perform various data analysis techniques, review statistical data for the purpose of departmental planning and control, in the preparation and maintenance of budgets and in problem solving.

Prior leadership/managerial experience with proven team building is required. Must have proven project management and presentation skills.

Must possess the interpersonal and communication skills (both oral and written) to provide effective participative leadership and to interact with patients, families, physicians, and other visitors and staff.

Major Responsibilities:

  • Coordinates clinical practice and deployment of resources at the clinic level to ensure ongoing implementation of processes and adherence to standards.
  • Reviews and develops action plans based on ambulatory metrics.
  • Assesses candidates, through behavioral and peer interviewing, for appropriate positions within the unit/clinic and makes recommendations for hire, transfers, promotions and/or other staff changes.
  • Collaborates with Finance and leadership to develop annual departmental budgets based on established patient care indicators, projected volumes and patient populations.
  • Links departmental goals to organizational goals and strategic plans.

Standards of Respect:

Standards of Respect

We’re striving to make respect a part of everything we do at UMass Memorial – for our patients and for each other. We’re expecting that our new caregivers practice our six Standards of Respect: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind, to help us make respect a part of how we take care of business everyday.

As an equal opportunity and affirmative action employer, UMMHC recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.