Central Processing Asst/Phlebotomist, Lab; Night

Laboratory & Clinical Technicians Leominster, Massachusetts


Position at UMass Memorial HealthAlliance-Clinton Hospital

Everyone is a Caregiver


At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Title:  Central Processing Assistant / Phlebotomist
Department:   Laboratory LC
Requisition #:   203215
Hours:  28
Shift: 10:30p to 6:00a including every other weekend and holiday per department rotation.
Union: Non-Union
Posting Date:   05/11/2020
Status:  Non-exempt/Hourly
Location:  HealthAlliance, Leominster Campus & Clinton Campus

HealthAlliance-Clinton Hospital is part of the UMass Memorial Health Care system.  Serving northern central Massachusetts, we are committed to improving the health of people through excellence in care and comprehensive health services.  Promoting healthy lifestyle habits, we serve as a role model by having a tobacco and smoke free campus and hiring nicotine free employees.  By exploring careers with us, you are committed to giving your best to our patients, our community and everyone working on our HealthAlliance-Clinton Hospital Care Team. Whatever your career choice, know that at HealthAlliance-Clinton Hospital you can make a difference.


Position Summary

This position is responsible for the procurement of blood specimens from patients for laboratory procedures.  In addition to the collecting and transporting of the blood samples to the laboratory, the Central Processing Assistant is responsible for the processing of the specimens in preparation for analysis.  The Central Processing Assistant is responsible for performing EKGs using the GE EKG carts and MUSE software program and for performing patient registration functions and insurance verification on outpatients. 

Major Responsibilities

Proper identification of the patient using two identifies:  patient name and date of birth.

Perform a variety of routine and complex blood drawing procedures to include venipuncture and capillary puncture (finger and heel sticks) using standardized equipment.

Respond to all STAT blood work requests within 30 minutes.  Respond to all timed specimen requests within + / - 15 minutes.

Utilize ROVER (positive patient identification system) for all inpatient blood draws.

Perform EKGs using the GE EKG carts and the MUSE software program.

Enter required patient registration information into the HIS (hospital information system) and perform insurance verification on laboratory outpatients.  Scan all necessary documents into the HIS under the correct patient encounter.

Confer with patients to obtain information for laboratory records, explain procedures, allay fears and elicit cooperation.

Transport specimens to the laboratory while maintaining specimen integrity.

Adhere to standard precautions and all infection control policies and procedures.

Prepare, process, label and store patient specimens according to departmental procedures using approved techniques and equipment, for subsequent analysis by the clinical laboratory.

Respond to the pneumatic tube system and disperse patient specimens to the appropriate lab section in an efficient manner.

Provide technical guidance to Phlebotomy students and new employees.

Review uncollected lists on a regular basis; ensuring all specimens have been obtained.

Centrifuge, aliquot, and appropriately store all reference laboratory specimens per laboratory policies and procedures.  Build transport batches to prepare specimens for courier pickup.

Mail and fax laboratory reports to physician offices.

Provide routine specimen pick-up for all physicians in adjoining medical / professional buildings.

Perform all duties at the Outpatient Lab front desk including but not limited to greeting the patient, placing lab orders in the laboratory information system, check tests ordered and diagnosis for medical necessity, deliver ABN (advance beneficiary notice) to patient when applicable, and make necessary phone calls to physician offices for clarification of orders.

Maintain entire work area including phlebotomy trays in a neat, clean, and organized manner.

Answer the central processing and outpatient laboratory telephones within 3 rings.

Monitor the reference laboratory pending work list and resolve issues as they arise.

Meets established productivity standards.

Facilitates and promotes the sharing of knowledge and content throughout departments.

Takes responsibility for ensuring that all work outcomes satisfy the UMass Memorial Health System True North.

The individual must support the mission, vision, and goals of HealthAlliance-Clinton Hospital and serve as a role model for CARES values.

Adheres to change control processes.

Participates in cross training to optimize department resources.

Demonstrates excellent attendance and actively participates in a variety of meetings and training sessions as required.

Demonstrates a friendly, responsive, service-minded attitude to all internal and external customers.

Communicates ideas effectively. Shares information and keeps others properly informed. Gives, and is open to useful feedback.

Adheres to the HealthAlliance-Clinton Hospital Code of Conduct and Behavior Standards and dress code.

Complies with established environment of care/safety policies and procedures and all health and safety requirements.

Maintains and fosters an organized, clean and safe work environment.

Contributes to the development and application of process improvements.

Maintains a collaborative, team relationship with peers and colleagues in order to effectively contribute to the group’s achievement of goals and to help foster a positive work environment.

Attends staff meetings and in-service programs as required or directed. Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to e mails on a regular basis.

Practices cost containment and fiscal responsibility through the efficient use of supplies, equipment, time, etc.

Complies with established departmental policies, procedures and objectives.

Attends variety of meetings, conferences, seminars as required or directed.

Demonstrates use of Quality Improvement in daily operations.

Complies with all health and safety regulations and requirements.

Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.


Position Qualifications:

Requires the ability to endure periods of heavy workload and stress.  Must possess ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed.  Must possess good communication and customer service skills.

High School diploma or equivalent.  Successful completion of a certified phlebotomy course.

Minimum:  Completion of 120 hrs of clinical experience.

Preferred:  One year of phlebotomy experience with patients of all ages.


None required

Preferred:  Phlebotomy certification through American Society of Clinical Pathology                               PBT(ASCP)


Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.  

Department-specific competencies, including age-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. 

Standards of Respect:

Standards of Respect
We’re striving to make respect a part of everything we do at UMass Memorial – for our patients and for each other. We’re expecting that our new caregivers practice our six Standards of Respect: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind, to help us make respect a part of how we take care of business everyday.

As an equal opportunity and affirmative action employer, UMMHC recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.