Cash Application Supervisor

Finance & Revenue Cycle Worcester, Massachusetts


Position at UMass Memorial Health Care

Everyone is a Caregiver
At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition #: 201334
Title: Supervisor, Cash Application
Department:  Cash Application
Posting Date: Jan 9, 2020
Shift: Days
Status: Exempt
Union: Non-Union
Hours: 40 hours
Shift Length: 8 hours
Location: UMass Memorial Health Care – 306 Belmont St, Worcester, MA

Position Summary:

Responsible for the day to day operations of the cash application function. Responsible for supervising the activities of cash posting, cash reconciliation, GL posting for both electronic and manual processes, and remittance posting. The Supervisor will train staff and provide positive direction, guidance, and leadership over the staff for effective teamwork and motivation.

Major Responsibilities:
  • Oversees all staff in the Cash Application Department to ensure remittances have been processed in accordance with designated key performance indicators.
  • Oversees offsite Cashiers to ensure policies and procedures are followed and that work is distributed accordingly.
  • Supervises accounting for lockbox deposits.
  • Works with all departments to address their point of service cash issues.
  • Optimizes knowledge of the relevant software application as it relates to cash control. Coordinates, seeks out and participates in training to improve expertise on the job.

Position Qualifications:



A minimum of an Assoicate's Degree.



Four to six years of experience in a health care business office Patient Accounting position. Two to four years of experience in a health care billing office in a supervisory role. Goal oriented with high standards for quality and performance. Ability to work collaboratively and effectively with people. Exceptional communication and interpersonal skills.

Standards of Respect:

Standards of Respect
We’re striving to make respect a part of everything we do at UMass Memorial – for our patients and for each other. We’re expecting that our new caregivers practice our six Standards of Respect: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind, to help us make respect a part of how we take care of business everyday.

As an equal opportunity and affirmative action employer, UMMHC recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.