Accounts Receivable Follow-Up Specialist

Finance & Revenue Cycle Worcester, Massachusetts


Position at UMass Memorial Health Care

Everyone is a Caregiver
At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition #: 202431
Title: Accounts Receivable Follow-up Specialist
Department: Hospital Billing, AR Follow-up
Grade: ADM5
Posting Date: March 9, 2020
Shift:  Days
Status: Non-Exempt
Union: SHARE
Hours: 40 hours
Shift Length: 8 hours
Location: UMass Memorial Health Care - 306 Belmont St, Worcester, MA

Position Summary:

Responsible for resolving outstanding no–response and post–appealed accounts receivables in the circumstance that balances have not been adjudicated and performing all related tasks.

Major Responsibilities:
  • Performs follow up on accounts that have not been initially adjudicated by the payer utilizing assigned work queues and prioritization standards,
  • Follows up on open receivables after appeal has been submitted by Denial Specialist and Payment Variance Specialist.
  • Utilizes payor technology and resources to support account resolution activities.
  • Follows established protocols to ensure all documents are scanned in appropriately.
  • Maintains current knowledge of payer response time.

Position Qualifications:

Able to Multi-task, proficient with Payer Web sites, Word, Excel. Excellent attendance and work ethics.



A minimum of a High School diploma required.



Minimum of one more years of experience in health care billing functions. Previous health care billing experience required. Experience in accounts receivable follow up process required. Ability to perform assigned tasks efficiently and in timely manner. Ability to work collaboratively and effectively with people. Exceptional communication and interpersonal skills.

Standards of Respect:

Standards of Respect
We’re striving to make respect a part of everything we do at UMass Memorial – for our patients and for each other. We’re expecting that our new caregivers practice our six Standards of Respect: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind, to help us make respect a part of how we take care of business everyday.

As an equal opportunity and affirmative action employer, UMMHC recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.