Clinical Manager, Home Health & Hospice; Day

Management Leominster, Massachusetts


Position at UMass Memorial HealthAlliance-Clinton Hospital

Title:  Clinical Manager, Home Health & Hospice
Department:   HAHHH
Requisition #:   192988
Hours:  40
Posting Date:
HealthAlliance, Leominster Campus

This position requires a BSN.

HealthAlliance-Clinton Hospital is part of the UMass Memorial Health Care system.  Serving northern central Massachusetts, we are committed to improving the health of people through excellence in care and comprehensive health services.  Promoting healthy lifestyle habits, we serve as a role model by having a tobacco and smoke free campus and hiring nicotine free employees.  By exploring careers with us, you are committed to giving your best to our patients, our community and everyone working on our HealthAlliance-Clinton Hospital Care Team. Whatever your career choice, know that at HealthAlliance-Clinton Hospital you can make a difference.

 Position Summary

The Clinical Manager is responsible for the oversight of a clinical interdisciplinary team and leading the team in the provision of high quality, effective, and efficient clinical services.  The Clinical Manager supervises, supports, and educates staff at the point of service/in the field.  Maintains knowledge of current laws and regulations of federal, state, and regulatory bodies relative to home health and hospice. Works within those constraints to maintain actions within the agency’s and corporation’s compliance programs.

Major Responsibilities:

Oversees the management of the interdisciplinary home health team

Assures adequate and appropriate assignment of care, clinical integrity of practice, and education/support of team members is in place

Builds and evaluates team members including the employment, counseling, disciplinary action including termination (recruitment and retention efforts/activities).

Provides formal evaluation clinical competency in area of practice on skills assessment, direct observation and performance appraisals

Assures compliance with timely and accurate completion and submission/synching of all documentation

Collaborates with  PI Team Leader and Director of Clinical Operations and staff regarding OASIS integrity, individual abilities and deficits in documentation and corrects

Assures compliance with the agency productivity expectations and clinical practices according to State and Federal regulations. 

Encourages and fosters: Positive attitudes, and high morale toward establishing and maintaining a culture of  patient focused service. Critical thinking the multidisciplinary team members and amongst discipline-specific clinicians.Understanding individual care planning and the agency’s identified annual clinical and financial goals. Development and adherence to individual patient Plans of Care

 Provides oversight and mentoring in the field related to the accurate capture of the clinical and functional impairment of each patient as documented in the OASIS assessment.

Provides direct management of : Interdisciplinary team of RNs, LPNs, PTs, PTAs, OTs, COTAs, STs, MSWs, and HHAs, Team Associates (Schedulers)

Is responsible for operation performance of team:


Quality Outcome achievement

Patient and family satisfaction

OASIS integrity performance

Financial outcomes and goals

Compliance with all regulatory bodies

Risk Management issues

Ensures the team’s completion of orientation, education, meetings, and committee assignments in a timely manner

Participates in the design and revision of policies and procedures re. Agency systems, structure, and processes

Completes timely performance appraisals

Takes appropriate action when departmental policy or professional standards are violated

Communicates with the Director of Clinical Operations, advising of issues of concern, offering suggestions for improvement

Participates in Performance Improvement activities of Agency

Utilizes available management data to monitor operations efficiency and guide team members in high quality, efficient, and effective care delivery

Manages all home health staff time off requests to assure safe and adequate staffing 7 days a week. 

Meets established productivity standards.

Facilitates and promotes the sharing of knowledge and content throughout departments.

Takes responsibility for ensuring that all work outcomes satisfy the UMass Memorial Health System True North.

The individual must support the mission, vision, and goals of HealthAlliance and serve as a role model for CARES values.

Adheres to change control processes.

Participates in cross training to optimize department resources.

Demonstrates excellent attendance and actively participates in a variety of meetings and training sessions as required.

Demonstrates a friendly, responsive, service-minded attitude to all internal and external customers.

Communicates ideas effectively. Shares information and keeps others properly informed. Gives, and is open to useful feedback.

Adheres to the HealthAlliance Hospital Code of Conduct and Behavior Standards and dress code.

Complies with established environment of care/safety policies and procedures and all health and safety requirements.

Maintains and fosters an organized, clean and safe work environment.

Contributes to the development and application of process improvements.

Maintains a collaborative, team relationship with peers and colleagues in order to effectively contribute to the group’s achievement of goals and to help foster a positive work environment.

Attends staff meetings and in-service programs as required or directed. Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to e mails on a regular basis.

Practices cost containment and fiscal responsibility through the efficient use of supplies, equipment, time, etc.

Complies with established departmental policies, procedures and objectives.

Attends variety of meetings, conferences, seminars as required or directed.

Demonstrates use of Quality Improvement in daily operations.

Complies with all health and safety regulations and requirements.

Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

Performs other similar and related duties as required or directed.


All responsibilities are essential job functions.

 Position Qualifications:

Familiar with home care and its implementation

Knowledgeable of team members’ responsibilities

Able to coordinate the resources of the agency

Able to facilitate cooperation and communication among team members

Demonstrates leadership abilities

Expert computer skills



BSN required



Experience in Home Health preferred



Valid MA license in nursing



Possesses and applies the skills and knowledge necessary to provide care to patients and customers throughout the life span, with consideration of aging processes, human development stages and cultural patterns in each step of the care process.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. 

Department-specific competencies, including age-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. 

As an equal opportunity and affirmative action employer, UMMHC recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.