Applications Project Manager (Ambulatory)

Quality Worcester, Massachusetts


Position at UMass Memorial Health Care

Everyone is a Caregiver
At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition # 201411
Title: Project Manager Applications
Department: Performance Improvement
Location: UMass Memorial Health Care - 100 Front St, Worcester, MA.

Position Summary:

Plans and manages the delivery of small to moderately complex business and clinical system solutions and associated application technical support services in support of UMass Memorial business objectives and ongoing operations. Manages the System Development Life Cycle, i.e. systems and project planning, estimating, management, execution, implementation and ongoing support. Works closely with the functional business groups, the appropriate IS resources, and vendors to ensure the efficiency and effectiveness of systems solutions deployed in support of business goals and objectives. 

Major Responsibilities:
  • Manages the development of formal needs analysis, business case, project scope, project planning, resource estimating, and tracking/management protocols. Works closely with the business/clinical functional areas (internal customers), external customers, and vendors in defining systems/project priorities, scope, approach, resource requirements, timing, deliverables, and funding.
  • Manages assigned application business/clinical systems and services. Typically manages small to moderately complex projects/programs of up $1 million. Provides leadership and direction to the project team. Manages user, IS and consulting vendor/partner relationship, service delivery and overall performance. Attends client meetings for ongoing and prospective projects. Oversees and maintains liaison between all parties concerned with the project to facilitate any changes or modifications, and to facilitate resolution of project problems.
  • Oversees the development of relevant project proposals and budgets and recommend approval of them before submission to clients. Analyzes short and long–term resource needs and adjusts staffing and resources appropriately. Ensures completion of deliverables and adherence to timelines. Tracks milestones and timelines across projects and institutes the necessary workflow adjustments and personnel and financial resource reallocations. Analyzes financial and operational reports. Analyzes and resolves issues that have the potential to jeopardize performance and/or the ability to meet agreed upon milestones and deliverables.
  • Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met. Reviews and tracks invoices and other records of expenses and approves payment for vendors and contractors. Tracks milestones and/or percent complete and inform accounting as these levels are attained so invoices can be sent in a timely manner. Proactively identifies changes in work scope and ensures appropriate planning measures are taken with internal and external clients to reassess, renegotiate and amend scope of work responsibilities, proposals, contracts and budgets. Implements operational improvements approved by senior management. Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Make recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities.

Position Qualifications:



Bachelor's degree in Computer Science or equivalent. Clinical positions require a Bachelor's degree in Nursing, Allied Health, or equivalent.



Minimum of five years applications project management experience taking projects from planning through completion under strict deadlines. Demonstrated verbal and written communication skills, as well as interpersonal skills are required. An in-depth knowledge of systems and network infrastructures used in health care. (Technical qualifications dependent upon focus of projects responsible for). Previous clinical informatics experience is preferred. Demonstrates an understanding of traditional System Development Life Cycle (SDLC) methodology. Demonstrated verbal and written communication skills, as well as interpersonal skills are essential. In-depth knowledge of systems and applications used in health care industry is required. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to lead a business transition process that leverages technology (Process Reengineering/ Redesign). Ability to demonstrate excellent presentation skills to a wide variety of audiences. Ability and willingness to learn. Ability and willingness to work independently. Proficiency with all MS Office applications. Experience with MS Project is required.


Professional certification, such as PMP is desirable.

Standards of Respect:

Standards of Respect
We’re striving to make respect a part of everything we do at UMass Memorial – for our patients and for each other. We’re expecting that our new caregivers practice our six Standards of Respect: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind, to help us make respect a part of how we take care of business everyday.

As an equal opportunity and affirmative action employer, UMMHC recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.