Director, Network/Unified Communications

Information Systems Worcester, Massachusetts


Position at UMass Memorial Health Care

Everyone is a Caregiver
At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition # 200911
Title: Director, Network/Unified Communications
Department: Information Systems Operations
Location: UMass Memorial Health Care - 100 Front St, Worcester, MA.

Position Summary:

This position is responsible for introducing innovation to UMMHC and helping the organization to transform its workflows based on new capabilities, while supporting adoption of new technologies throughout the organization.

Major Responsibilities:

  • Develops strategic IS technology services plans, and owns all operational aspects of UMMHC enterprise-wide Network and Unified Communications, which includes the Network, Telecommunications, and Data Centers.
  • Directs all activities that provide technical solutions for services hosted by 3rd Party Vendors.
  • Provides leadership and mentoring to Managers of Information Services in the development of minimum specifications for documentation, standards, controls and practice of information systems throughout the enterprise system.
  • Collaborates with other IS Infrastructure leaders to ensure the definition, implementation, and attainment of Service Level Agreements (SLAs) across all areas of responsibility.
  • Establishes close working relationships with Executive Leadership, Staff, Physicians and designated groups in the development and support of information systems, technology and communications networks.

Position Qualifications:

License/Certification/Education Required:

  • Bachelor’s Degree in the field of computer science or equivalent experience in information services.

Preferred: MBA or advanced technology degree.

Experience/Skill Required:

  • Must have 15 years progressive experience with 10 years management level experience in Data Center Management, Network Services, and Telecommunications in a health care provider organization, preferably in a large multi hospital or academic medical center provider.
  • Outstanding leadership and communication skills. (both verbal and written)
  • Possesses relationship management, motivational, listening, documentation, technical translation, understanding of the functional application and process flows between applications, problem-solving, customer service and teamwork skills.
  • Strong knowledge of IT contracting, negotiating, organization development/change management, strategic planning, action planning for successful performance.
  • Demonstrated initiative, good judgment and effective decision making; exhibits strong process improvement orientation, and has the ability to achieve results through other programs and individuals.
  • Management and team building experience.
  • User-focused, relationship-building, communication skills.
  • Experience in strategic long-term and short-term planning.
  • Must possess successful collaboration skills with multiple service providers.
  • Broad technology knowledge of telecom and Unified Communications and good understanding of technology trends.
  • Broad technology knowledge of network services, and future trends.
  • Prior large scale, Healthcare Data Center management experience.
  • Prior experience with healthcare applications, databases, virtualized environments, storage, and operating.
  • Has managed technology budgets, programs, and projects in excess of $25M.
  • Requires considerable level of influence and ability to lead and collaborate with peers to develop policy, set standards and procedures as they relate to Information Technology while working directly with customers to collaborate on service expectations, future trends and build trusting relations.

Standards of Respect:

Standards of Respect
We’re striving to make respect a part of everything we do at UMass Memorial – for our patients and for each other. We’re expecting that our new caregivers practice our six Standards of Respect: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind, to help us make respect a part of how we take care of business everyday.

As an equal opportunity and affirmative action employer, UMMHC recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.