Registration Representative, Days

Administrative/Clerical Worcester, Massachusetts


Position at UMass Memorial Health

Everyone Is a Caregiver.

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition # 218003

Title: Registration Representative

Department: Patient Access Services

Grade: ADM5

Posting Date: 9/30/21

Status: Non-Exempt

Shift: Days

Union: Share 

Hours: 24/wk

Shift Length: 8 hours

Location: UMass Memorial Health, 55 Lake Ave North, Worcester, MA.

Week 1: Sunday, Tuesday, Friday
Week 2: Monday, Tuesday, Saturday
Also includes every other holiday rotation is required.

Position Summary:

Under the general direction of the Registration Services Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration of patients.

Major Responsibilities:

  • Enters Lab, Radiology and basic ancillary service appointments to schedules. Coordinates the provision of multiple services to patients. Processes updates and corrections to patient insurance and demographic information, as well as obtains prior insurance referrals and authorizations. Collects patient liabilities prior to or on the date of service, as appropriate. 
  • Obtains and enters into the computer-based patient registration/scheduling system, demographic, insurance and other related patient information.
  • Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. Follows up to correct discrepancies as required.
  • Telephones and/or notifies patient of appointment times. Provides patient with standard information regarding their personal preparation for scheduled procedures and services.
  • Mails patient information packets to patients.

Position Qualifications:



  • High School Diploma.


  • Associate Degree or certificate in Healthcare related field.



  • Proficient data-entry skills with attention to detail.
  • Must have computer skills that include use of Windows and the ability to navigate.
  • Customer service skills both verbal and written; with a variety of internal and external customers.
  • Ability to work in a high volume, team-oriented environment.
  • English speaking, reading and writing skills.


  • 1-2 years of data entry and/or customer service experience
  • Experience in hospital admissions, insurance, billing, scheduling or telephone customer service.
  • Previous insurance verification experience.
  • Bilingual speaking, reading, and writing skills.
  • Demonstrated knowledge of medical terminology.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Standards of Respect: