Ambulatory Services Representative

Administrative/Clerical Worcester, Massachusetts


Description

Position at UMass Memorial Medical Center

Everyone Is a Caregiver.

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition #: 215526

Title: Ambulatory Service Representative

Location: UMass Memorial Medical Center

Grade: ADM6

Shift: Days

Status: Non-Exempt

Union: SHARE

Hours: 40

Shift Length: 8

Position Summary:

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.

Major Responsibilities:

  • Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
  • Confirms and verifies patient demographic and insurance information.
  • May collect co-payments from patients upon arrival.
  • Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
  • Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.

Position Qualifications:

License/Certification/Education:

Required:

  • High School Diploma or equivalent.

Preferred:

  • Associate’s or Bachelor’s degree.

Experience/Skills:

Required:

  • 1 year of related experience, this requirement is waived if candidate has Associate’s or Bachelor’s degree.
  • Requires the ability to use specialized applications software and computer systems.
  • Necessitates individuals who are multifunctional and able to work under stressful situations.
  • Exemplifies, professional behavior and excellent communication and human relations skills.

Preferred:

  • Knowledge of business office procedures and medical terminology/procedures preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Standards of Respect: