IS Project Coordinator

Information Systems Worcester, Massachusetts


Position at UMass Memorial Health

Everyone Is a Caregiver.

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition #: 222041

Title: IS Project Coordinator

Department: IS Operations

Location: UMass Memorial Medical Center

Grade: 19

Posting Date: December 23, 2021

Shift: Days

Status: Non-Exempt

Union: NUNEX

Hours: 40 hrs

Shift Length: 8 hrs

Position Summary: 

Responsible for managing projects in conjunction with IS Shared Services and other team requests to include: Software and hardware deployments, vendor management and coordination between all of the other Infrastructure teams (Networking, Telecom and System Administration).

Schedules department resources and provides resource timelines for Capital Projects through IS Shared Services.

Works with the Business Relations Directors to establish lines of communications for project or task level requests when necessary.

Major Responsibilities:

  • Manages projects using MS Project, Excel, and Visio.
  • Uses LANDesk, Hyena, Meditech and Active Directory.
  • Quotes prices and coordinates the flow of purchase orders, invoices and order management as required.
  • Manages temporary staffing requirements for the IS department.
  • Creates departmental policies, procedures and objectives compliance.

Position Qualifications:



  • Bachelor of Science or equivalent.



  • Two (2) years technical customer service experience.
  • Demonstrated technical experience with PC hardware and software support environments.
  • Ability to self-manage.
  • Basic understanding of infrastructure workflow within Networking, Telecom, Capital Facilities, System Administration, and Applications.
  • A combination of expertise in desktop operating systems and TCP/IP networking.
  • Solid knowledge base of Microsoft Office suite applications and basic Inter/IntraNet skills.
  • Excellent customer service skills, organized and efficient and excellent verbal and written communication skills. Excellent interpersonal skills.
  • Basic understanding of infrastructure workflow within Networking, Telecom and System Administration.


  • Work related experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Standards of Respect: