Telephone Switchboard Operator (Per-Diem)

Information Systems Worcester, Massachusetts


Position at UMass Memorial Health

Everyone Is a Caregiver.

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition # 211018
Title: Telephone Switchboard Operator
Department: Information Systems
Status: Non-Exempt
Union: Non-Union
Hours: As needed/Mixed Shifts
Shift Length: 8 hours
Location: UMass Memorial Healthcare – 119 Belmont Street, Worcester, MA.

Position Summary:

This position includes operating telephone control board and paging system, dispatching incoming calls, and paging internal and on–call clinical staff during and after regular business hours.

Major Responsibilities:
  • Answers phones and routes incoming calls to appropriate offices or personnel; Dispatch emergency Code calls to clinical personnel. Processes paperwork in an efficient manner according to set procedures. This includes proper filing and distribution of clinical on–call schedules and wireless devices.
  • Complies with established departmental policies, procedures and objectives.
  • Attends variety of meetings, conferences, seminars as required or directed.
  • Demonstrates use of Quality Improvement in daily operations.
  • Complies with all health and safety regulations and requirements.

Position Qualifications:


Required: High school diploma or equivalent.



Must have knowledge and experience with MS Office products (specifically EXCEL). Must have accurate keyboarding skills. Good verbal and written communication skills to include proper vocabulary, spelling, grammar and sentence structure. Good customer service skills. Previous operator/switchboard and customer service experience preferred. Must be able to work all shifts, weekends, and holidays as required.

Preferred: Medical Terminology certified or equivalent experience is helpful.

Standards of Respect: