Medical Office Supervisor of Ambulatory

Management Worcester, Massachusetts Worcester, Massachusetts


Position at UMass Memorial Medical Center

Everyone Is a Caregiver.

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition #: 211057
Title: Medical Office Supervisor of Ambulatory
Department: Procedural Services
Location: UMass Memorial Medical Center – University Campus
Grade: MGT5 
Posting Date: 7/28/2021
Shift: Days
Status: Exempt
Union: Non-Union
Hours: 40 hours
Shift Length: 8 hours

Position Summary:

This position reports to the Manager, Ambulatory and Procedural Services and is responsible for supervising employees and activities for the efficient administration of the clinic. The supervisor oversees the day–to–day operations of the resources (human and material) space, equipment, patient registration, scheduling, office operations, charge capture, and referring physician relations. The supervisor ensures and performs administrative support services for a physician leader, manager or similar position. This position may include covering the academic components of the Medical Center.

Major Responsibilities:
  • Assures the efficient daily operations of the clinic, including appropriate staffing, appropriate use of supplies, workflow and productivity.
  • Ensures efficient patient registration and the scheduling of medical procedures for both inpatients and outpatients. Coordinates with hospital admitting, the O. R. , diagnostic ; therapeutic areas, pre–surgical evaluation, and other patient care areas as necessary.
  • Monitors the scheduling process to ensure highest quality customer service. Participates in interdepartmental multidisciplinary performance improvement initiatives to improve the scheduling process. Develops and recommends improvements in systems, schedules and procedures. Demonstrates the use of quality improvement in daily operations.
  • Maximizes utilization of session time by manipulating daily schedules to achieve the greatest potential for patient volume.
Position Qualifications:
Required License/Certification/Education:
  • Typically requires an A. S. Degree in related field or equivalent.
Required Experience/Skills:
  • Five (5) or more years of medical administrative office experience, and a minimum of two (2) years in a leadership role is required.
  • Must have excellent oral and written communication skills, as well as excellent interpersonal skills to effectively communicate with all levels of management, patients and staff.
  • Must have excellent organizational and analytical//problem-solving skills and the ability to work independently.
  • Must have the ability to coordinate and organize multiple functions and activities.
  • Must be proficient in relevant computer software.

Standards of Respect: