Psychiatry Program & Projects Coordinator (Psychiatry Child OPD Clinic)

Administrative/Clerical Worcester, Massachusetts


Position at UMass Memorial Medical Group

Everyone Is a Caregiver.

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition #: 217996
Title: Psychiatry Program & Projects Coordinator (Psychiatry Child OPD Clinic)
Location: UMass Memorial Medical Group: University

Grade: 10
Posting Date: October 14, 2021
Shift: Days
Status: Non-Exempt
Union: non-union
Hours: 20
Shift Length: 8
 (Shift length is negotiable but preference is 4 hours/5 day per week)
Position Summary:
Performs administrative support, coordinates day to day activities and triage functions for multiple adult and child practitioners, as well as projects and/or programs they support.
Major Responsibilities: 

  • In conjunction with primary coordinator conducts telephone screenings according to established program policies and procedures. Accepts telephone, fax and email referrals and/or documentation from PCP offices, other agencies, etc. 
  • Responsible for patient intake process including, but not limited to registration functions, insurance verifications, co-payment process, and scheduling.
  • Assists primary coordinator with development and maintenance of patient master schedules.
  • Gathers necessary medical record and medication information as appropriate. 
  • Makes appropriate referrals to community agencies according to established guidelines.
  • Assists in additional required administrative responsibilities as needed including but not limited to patient check in/check out, assisting in creation of documentation for protocols and processes related to MCPAP, as well as any additional Department of Psychiatry co-ordinational needs related to direct patient care, indirect patient care and/or educational components relative to the MCPAP program.
  • Use various software applications for telephone intakes and database application under the guidance of the primary coordinator.
Position Qualifications:
  • High school diploma or equivalent with additional specialized courses required.

  • Associates Degree, in Psychology or Human Services desired.
  • Minimum of three years of related work experience.
  • Knowledge of medical terminology, health and wellness and healthcare office experience required.
  • Ability to work independently while prioritizing workload. Excellent verbal and written communication skills required.  Strong attention to detail and ability to maintain confidentiality. 
  • Demonstrated expertise utilizing various software applications, including Microsoft Office applications, word processing, spreadsheet, presentation graphics, and database utilization preferred.
  • Medical system software, EPIC EMR, and insurance verification software strongly preferred.
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Standards of Respect: