Clinical Quality Project Manager

Professional Admin/Clinical Worcester, Massachusetts


Position at UMass Memorial Medical Center

Everyone Is a Caregiver.

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition #: 212742
Title: Clinical Quality Project Manager
Department: Office of Quality Patient Safety
Grade: 28 
Posting Date: 6/11/2021
Shift: Days
Status: Exempt
Union: Non-Union
Hours: 20 hours
Shift Length: 8 hours
Location: UMass Memorial Medical Center – University Campus

Position Summary:

Leads and performs studies of services in assigned departments and divisions, both clinical and operational, to provide the basis for system–wide performance improvements. Fosters the implementation and maintenance of improved outcomes through the effective management of assigned quality improvement projects.Major Responsibilities:
  • Leads and performs a variety of analytical studies of targeted programs to provide the basis for management decisions that will result in significant improvements in outcomes. Prepares and presents the findings of these analyses to a variety of groups, including physicians, nurses, administrators, other senior leaders. Component parts of these analyses may include but are not necessarily limited to data source integrity, validation of tools, clinical correlation, design of studies and design of improvement interventions.
  • As quality project manager for assigned projects, develops and carries out complete project plans to include budgets and schedules, and plays a lead role in fostering the effective implementation of desired changes. Areas of attention can include, but not be limited to clinical practice protocols, re–engineering projects, operational and administrative efficiencies, organizational effectiveness and financial performance.
  • Plays a lead role in the development and administration of Performance Excellence Programs for assigned areas.
  • Contributes to the development of strategic plans for improving quality.

Position Qualifications:



Masters degree in public health, health care administration, business administration or related area.



Five years related experience. Requires a strong knowledge of clinical processes and operations in a large health care system. Requires demonstrated leadership and project management skills, study design and epidemiology training, productivity/financial expertise, proficiency in statistical quality control techniques, operations analysis and quality management training. Excellent verbal and written communication skills are required. Minimal computer experience includes word processing, spreadsheet, relational database and graphics packages.

Standards of Respect: