Department Assistant, Urgent Care Leominster

Administrative/Clerical Leominster, Massachusetts


Position at UMass Memorial Health - HealthAlliance-Clinton Hospital

Everyone Is a Caregiver.

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Title:  Department Assistant
Department:   Urgent Care
Requisition #:   216751
Hours:  40
  Variable day/evening
Posting Date:

Position Summary:

The Department Assistant assists and supports department staff and patients.  Provides customer service in the department and the community.   

Major Responsibilities:

Coordinates work flow between the department and Central Scheduling.

Reviews patient referrals, enters information into department database and referral book, contacts MD for any missing labs or looks up labs in Quest, Meditech, or EMR. Then sends pertinent patient info to Central Scheduling to be booked.

Must have knowledge of how to utilize Scheduling Software.

Prepares office supplies; blank patient charts, ordering of office supplies, class packets and print shop requisitions.

Completes patient charges and records all no shows and cancellations in EMR.

Compiles information and completes patient charts once the appointment is booked and sends appropriate letters to providers for patients who do not show to the clinic or classes.

Books all subsequent patient visits in EMR for group classes and follow up appointment.

Verifies Mass Health Weekly on all patients.

Files, labels and faxes any pertinent information weekly.

Pulls charts for following week and insures all information in the chart is up to date.

Takes responsibility for ensuring that all work outcomes satisfy the UMass Memorial Health System True North.

The individual must support the mission, vision, and goals of HealthAlliance-Clinton Hospital and serve as a role model for CARES values.

Demonstrates excellent attendance and actively participates in a variety of meetings and training sessions as required.

Demonstrates a friendly, responsive, service-minded attitude to all internal and external customers.

Communicates ideas effectively. Shares information and keeps others properly informed. Gives, and is open to useful feedback.

Adheres to the HealthAlliance Hospital Code of Conduct and Behavior Standards and dress code.

Complies with established environment of care/safety policies and procedures and all health and safety requirements.

Maintains, and fosters, an organized, clean, safe work environment.

Actively contributes to the development and application of process improvements.

Maintains a collaborative, team relationship with peers and colleagues in order to effectively contribute to the group’s achievement of goals and to help foster a positive work environment.

Attends staff meetings and in-service programs as required or directed. Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to e mails on a regular basis.
Participates in unit based quality improvement initiatives.
Complies with required health, safety and HIPAA requirements.
Respects diverse views and approaches and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
Performs other similar and related duties as required or directed.
All responsibilities are essential job functions unless noted otherwise. 


Position Qualifications:

Must have knowledge of EMR. Basic typing and computer skills including knowledge of Word and Excel programs. 

Interpersonal and organizational abilities to communicate effectively. 

Medical terminology familiarity required.

Must be able to function with minimum direction and multi task jobs efficiently. 

Must be able to read, write and speak clearly in English.

Standards of Respect: