Organizational Development Programs Coordinator

Human Resources Worcester, Massachusetts


Position at UMass Memorial Health

Everyone Is a Caregiver.

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition #: 216112
Title: Organizational Development Programs Coordinator
Department: HR Organizational Development
Grade: 15
Shift: Days
Status: Exempt
Union: Non-Union
Hours: 40 hours
Shift Length: 8 hours
Location: UMass Memorial Medical Center – University Campus

Position Summary:

Responsible for coordinating, monitoring, and tracking Organizational Development (OD) learning events, programs and projects, performance management administration, and organizational culture initiatives. Provides administration and support for various OD technologies including Learning Management Systems (LMS), Virtual Training/Webinar technologies, and digital marketing and survey tools such as Formstack and MailChimp. Maintain records, provide documentation, distribute and collect evaluations, track metrics and create reports. Serves as point of contact for performance management compliance and documentation. Provides support, education and guidance to managers and caregivers ensuring that all learning and development strategies are aligned with organizational goals and are outcome driven. Designs standard work processes and documentation for OD programs and services in collaboration with Specialists/Consultants. Manages select Human Resources (HR) projects and/or initiatives.  Provides cross functional support in the development of enterprise-wide HR solutions.

Position Qualifications:

  • Bachelor’s Degree in related area

Required Experience/Skills:

  • Minimum of three years of related work experience.
  • Analytical, organization, and project management skills.
  • Demonstrated expertise utilizing MS Word, Excel and PowerPoint.
  • Excellent interpersonal and customer service skills
  • Strong writing skills to produce clear and concise communications.
  • Ability to work independently while prioritizing workload.

Preferred: Experience with...

  • Learning Management Systems (eg. Healthstream, Cornerstone)
  • Digital marketing
  • Rapid e-learning development software
  • Virtual Training/Webinar technologies

Major Responsibilities:

  • Learning event registration management and reporting
  • Communications regarding learning, development, and performance management
  • Records management, reporting, and analysis
  • Workshop and program support for facilitators and consultants

Standards of Respect: