Senior Recovery Coach

Administrative/Clerical Worcester, Massachusetts


Position at UMass Memorial Medical Group

Everyone Is a Caregiver.

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition #: 215134
Title: Senior Recovery Coach
Department: Psychiatry
Grade: ADM7
Shift: Days
Status: Non Exempt
Union: Non-Union
Hours: 40 hours
Shift Length: 8 hours
Location: UMass Memorial Medical Group-  University

Position Summary:

Provides peer recovery support services to patients with substance use disorder (SUD) and will assist patients in achieving sustained recovery. Facilitates patient access to recovery­ oriented substance use disorder treatment, resources, and community recovery groups. Bridges the segregated treatment system into a more holistic care model through providing support across multiple systems and frameworks of care. Maintain ongoing patient support regardless of relapse and will serve as a motivator, ally, role model, problem-solver, and advocate for patients with substance use disorders. Possesses thorough understanding of community culture to address the barriers to successful recovery, better tailor health messages, and provide links to community resources and treatment options.

Major Responsibilities:
  • Mentors entry level Recovery Coaches by creating a safe and conducive learning environment to assist staff in building skills that enhance relationships with coworkers and clients.
  • Provides guidance to staff in exploring many dimensions of the recovery process and recovery coaching, including but not limited to, addressing ethical and boundary issues, practicing newly acquired skills in role play and real-time scenarios, and experiencing recovery wellness planning.
  • Serves as a liaison between the recovery community, the addiction treatment system, the medical treatment system, and the patient's community, family, and social context to facilitate connections across systems of care.
  • Engages with patients identified with SUD referred by UMM health center or hospital staff.
  • Meets with hospitalized patients with SUD prior to discharge and facilitate patient access to next stage of treatment. Conducts initial needs assessment, reviews the patient's SUD history, and identifies the patient's goals and expectations together with clinical staff, facilitate referrals to appropriate disposition options for individual patients.

Position Qualifications:



High school diploma. Current certification as a Recovery Coach. Valid Driver’s license in good standing.



Minimum of 3 years in sustained recovery. Reliable transportation and comprehensive insurance coverage. Strong interpersonal, facilitation, and leadership skills. Ability to work independently as well as part of a multidisciplinary team of psychologists, physicians, social workers, and nurses. Strong advocacy skills along with knowledge of community based services, resources, and local recovery community. Comfort with multiple pathways to recovery from SUD and willingness to embrace a patient-centered approach that recognizes an individual's preferences and autonomy ("recovery by any means necessary"). Comfort in working in both medical and social service settings. Clinical skills in motivational enhancement strategies. Ability to provide accurate feedback without judgment or discomfort. Flexibility to adapt to unforeseen needs or circumstances. Excels at problem solving and multi-tasking, organized, efficient and goal directed. Ability to maintain effective working relationships with patients/families and staff. Excellent interpersonal, written and verbal communication skills. Effective use of the Internet and Microsoft Office programs such as Word, Excel, PowerPoint and Outlook. Ability to handle confidential information.

Standards of Respect: