Finance & Revenue Cycle Leominster, Massachusetts


Position at UMass Memorial HealthAlliance-Clinton Hospital

Everyone Is a Caregiver.

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Title:  Financial Counselor
Department:   Financial Counseling - LC
Requisition #:   213275
Hours: 40
Shift: Monday through Friday 8:30am to 5:00pm
Status:  Non-exempt/Hourly
Location: Leominster Campus

UMass Memorial HealthAlliance-Clinton Hospital is part of the UMass Memorial Health Care system.  Serving northern central Massachusetts, we are committed to improving the health of people through excellence in care and comprehensive health services.  Promoting healthy lifestyle habits, we serve as a role model by having a tobacco and smoke free campus and hiring nicotine free employees.  By exploring careers with us, you are committed to giving your best to our patients, our community and everyone working on our HealthAlliance-Clinton Hospital Care Team. Whatever your career choice, know that at HealthAlliance-Clinton Hospital you can make a difference.

Position Summary: 

Under the general direction of the Financial Counseling Supervisor/Manager and/or Financial Clearance Director, provides guidance and assistance to patients, various internal UMass staff, physician offices and third party vendors regarding financial assistance programs. 

The Financial Counselor is charged with the responsibility of interacting with patients, the community and outside agencies in a professional manner in keeping with the Mission and Vision of UMMHC

Major Responsibilities:

  • Performs a variety of duties to ensure that reimbursement is obtained for medical services provided to the uninsured, and underinsured patient population.
  • Interviews, screens, counsels and orients the appropriate patient population and members of the community, in a variety of settings on multiple campuses, regarding available financial assistance options.
  • Processes all necessary paperwork and follow-up for appropriate programs according to state, federal and hospital regulations and policies.
  • Obtains appropriate confidential and medical information to establish eligibility for various financial assistance programs.
  • Facilitates patient understanding of health access options including but not limited to: eligibility rules, coverage types, products and plans available through MassHealth, the Health Connector, Medicaid Managed Care, and the Health Safety Net program.


Position Qualifications:

  • High School Graduate required.
  • Associate or bachelor’s degree in Business, Social Services or related field preferred. 
  • Certified Application Counselor (CAC) certification required within 3 months of hire as a condition of employment.
  • Minimum of 2 years of experience in Healthcare, accounts receivable, or related field required with a Minimum of 2 years of experience in Financial Counseling and/or Medical Billing preferred.


Standards of Respect: