Visitor Ambassador, Per Diem

Administrative/Clerical Worcester, Massachusetts


Position at UMass Memorial Medical Center

Everyone Is a Caregiver.

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition # 217511 
Title: Visitor Ambassador
Department: Visitor Screening Ambassadors
Grade: ADM5
Posting Date: 09/23/2021
Shift: Mixed
Status: Non-Exempt
Union: Non-Union
Hours: As Needed
Shift Length: 8 hours
Location: UMass Memorial Medical Center, Worcester, MA.

Every third weekend shift is required.

Position Summary:

Acts as the customer service informational resource for patients, families and visitors as they enter the hospital. Works collaboratively with other departments to ensure patient/customer satisfaction.
Major Responsibilities: 

  • Ensures that patients and visitors are greeted in a prompt and courteous manner and provided with accurate information regarding services, fostering a positive image of UMass Memorial Medical Center. Provides patients, visitors and callers with basic patient status information as well as patient visiting times and procedures. Produces and provides standardized directions to UMMMC facilities. Ensures that procedures for patient security and confidentiality are followed.
  • Assists with the visitor management program which will include screening, documenting data into the computer, tracking visitor location and possible temperature checks.
  • Utilizes computers to access daily schedule of patients and sites of service and provides patients with appointment schedules and appointment information as necessary. References information on patient location, admissions and discharges, patient phone numbers and visitor instructions.
  • Manages a high volume of telephone calls concerning patients, visitors, vendors and staff. Helps arrange taxi or other basic transportation. Monitors visitor activities in the lobby area and notifies Security of potential problems. Arranges for escorts for patients and visitors to assigned areas.
  • Distributes PPE to employees, patients and visitors.
Position Qualifications:

  • High School graduate or equivalent. 
Experience/Skills Required:
  • Strong customer service (1 year+) and communication skills.
  • Phone and computer skills
  • Ability to multitask and prioritize.
  • Familiarity with basic medical terminology.

Standards of Respect: