Telephone Switchboard Operator (Days)

Information Systems Worcester, Massachusetts


Position at UMass Memorial Health Care

Everyone Is a Caregiver.

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition # 212759
Title: Switchboard Operator
Department: Information Services
Shift: Days
Status: Non-Exempt
Union: Non Union
Hours: 40
Shift Length: 8 hours
Location: UMass Memorial Medical Center, 119 Belmont Street, Worcester, MA.

Schedule: Monday, Tuesday, Thursday and Friday 8:30 am-5:00 pm Saturday 7:00 am-3:30 pm
Position Summary:
This position includes operating telephone control board and paging system, dispatching incoming calls, and paging internal and on-call clinical staff during and after regular business hours.
Major Responsibilities: 

  • Answers phones and routes incoming calls to appropriate offices or personnel; Dispatch emergency Code calls to clinical personnel.
  • Processes paperwork in an efficient manner according to set procedures. This includes proper filing and distribution of clinical on-call schedules and wireless devices.
  • Complies with established departmental policies, procedures and objectives.
  • Attends variety of meetings, conferences, seminars as required or directed.
  • Demonstrates use of Quality Improvement in daily operations.
Position Qualifications:

Required: High school diploma or equivalent.
Preferred: Medical Terminology certified or equivalent experience.

  • Must have knowledge and experience with MS Office products (specifically EXCEL).
  • Must have accurate keyboarding skills.
  • Good verbal and written communication skills to include proper vocabulary, spelling, grammar and sentence structure.
  • Good customer service skills.
  • Must be able to work all shifts, weekends, and holidays as required
Preferred: Previous operator/switchboard and customer service experience.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Standards of Respect: