PROJECT COORDINATOR (Office of Quality Patient Safety)

Quality Worcester, Massachusetts


Position at UMass Memorial Medical Center

Everyone Is a Caregiver.

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition #: 215871
Grade: 19
Posting Date: July 29, 2021
Shift: Days
Status: Exempt
Union: non-union
Hours: 40 hours
Shift Length: 8 hours
Location: UMass Memorial Medical Center – University Campus

Individual should be familiar with Microsoft Office, Project Management, and Time Management skills

Position Summary:

 Coordinates and supports project activities to ensure project is on schedule. Works with management to assist in the development and documentation of project scopes and timelines. Tracks and documents progress towards project milestones.

Major Responsibilities:

  1. Provides project coordination support to project/program leaders in developing work plans and in monitoring and ensuring the timely implementation of all project deliverables. This may include but is not limited to researching information, analyzing data, providing data tools or survey tools, compiling information, arranging meetings/conferences, producing correspondence and reports.  
  2. Collaborates with designated team(s), department management and other stakeholders to communicate the purpose and processes of the project, facilitate and encourage participation, prepare materials for project meetings and document assigned tasks. Develops project schedule to identify project milestones, interim deliverables and accountabilities.  Communicates expectations and tracks and reports project status to all key stakeholders. 
  3. Schedules, attends and participates in project and/or other meetings, distributes agenda and action items. Serves on designated committees and councils as necessary.
  4. Maintains project tracking and provides status updates. Follow-up with team participants to ensure deadlines are maintained; communicates information to the team and external constituents/stakeholders.  Identifies project risks and takes appropriate action, including escalation through defined internal and external channels, to mitigate such risks.
  5. Prepare end-user tools, dashboards, presentations, summary reports and ongoing project evaluations. Maintains internal, external and end-user documentation for all phases of the projects.  Provides training for systems as necessary. 

Standard Staffing Level Responsibilities

  1. Complies with established departmental policies, procedures and objectives.
  2. Attends variety of meetings, conferences, seminars as required or directed.
  3. Demonstrates use of Quality Improvement in daily operations.
  4. Complies with all health and safety regulations and requirements.
  1. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
  2. Maintains, regular, reliable, and predictable attendance.
  1. Performs other similar and related duties as required or directed. 
  • Position Qualifications:



Associate degree.


Bachelor’s degree



  1. Two years related experience.
  2. Excellent organization skills.
  3. Ability to manage multiple assignments, projects, set priorities, and meet timeframes.
  4. Ability to support projects through from conception to completion.
  5. Demonstrated ability to work well independently and as part of a team.
  6. Excellent written and verbal and presentation skills to facilitate workgroups, prepare materials, report summaries, and general communications.
  7. Strong Microsoft Office skills including Excel, Word, and Power Point.
  8. Basic knowledge of project management tools, techniques, and methodology.

Standards of Respect: