Accounts Receivable Follow-Up Specialist

Finance & Revenue Cycle Worcester, Massachusetts


Position at UMass Memorial Health Care

Everyone Is a Caregiver.

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition #: 212405
Title: Accounts Receivable Follow-up Specialist
Department: HB AR Follow-up Team 2
Grade: ADM5
Posting Date: Feb 3, 2021
Shift: Days
Status: Non-Exempt
Union: SHARE
Hours: 40 hours
Shift Length: 8 hours
Location: UMass Memorial Health Care - 306 Belmont St, Worcester, MA

Position Summary:

Responsible for resolving outstanding no-response and post-appealed accounts receivables in the circumstance that balances have not been adjudicated and performing all related tasks.

Major Responsibilities:

  • Performs follow up on accounts that have not been initially adjudicated by the payer utilizing assigned work queues and prioritization standards,
  • Follows up on open receivables after appeal has been submitted by Revenue Cycle departments.
  • Utilizes payor technology and resources to support account resolution activities.
  • Follows established protocols to ensure all documents are scanned in appropriately.
  • Maintains current knowledge of payer response time.

Position Qualifications:



  • High School diploma



  • Previous Revenue Cycle knowledge including experience in one of the following areas PFS, Customer Service, Cash Posting, Financial Assistance, Patient Access, HIM/Coding or 3rd party Reimbursement.
  • Ability to perform assigned tasks efficiently and in timely manner.
  • Ability to work collaboratively and effectively with people.
  • Exceptional communication and interpersonal skills.


  • One or more years of experience in health care billing functions.
  • Experience in accounts receivable follow-up process.

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Standards of Respect: