Registration Rep., Emergency Dept., Day PT

Administrative/Clerical Leominster, Massachusetts Leominster, Massachusetts


Position at UMass Memorial Health - HealthAlliance-Clinton Hospital

Everyone Is a Caregiver.

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

 $3,000 Sign On Bonus!!!*

$3,000 Caregiver Referral Bonus!!!**

  Registration Representative
Department:   Patient Access/Admitting
Requisition #:   220391
Hours:  24
  8:00m to 2:00pm, includes every other weekend and holiday, rotating Weekly A/B Schedule as follows:

      Week A / Sunday, Wednesday, Thursday, Friday
      Week B / Monday, Tuesday, Wednesday, Saturday

Posting Date:
HealthAlliance Leominster Campus, Emergency Department

* Sign On Bonus - Those who are already employed with the UMMH System are not eligible. Rehires may be eligible if employed elsewhere for 3+ years prior to returning.

** Please refer to Caregiver Referral Bonus information on The HUB for information.

Position Summary:

Under the general direction of the Registration Services Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration and basic scheduling skills.

Major Responsibilities:

Enter Lab, Radiology and basic ancillary service appointments to schedules. Schedules patients for treatment and services for multiple providers at multiple campuses.

Coordinates the provision of multiple services to patients. Processes updates and corrections to patient insurance and demographic information, as well as obtains prior insurance referrals and authorizations. 

Collects patient liabilities prior to or on the date of service, as appropriate.

Arranges a variety of associated tests, procedures, and/or ancillary services according to established guidelines and specific criteria.

Prioritizes visits and services in a manner that will foster more efficient utilization of physician’s clinical staff, and patient’s time, as well as equipment and facilities.

Obtains and enters into the computer-based patient registration/scheduling system, demographic, insurance and other related patient information.

Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.

Follows up to correct discrepancies as required.

Telephones and/or notifies patient of appointment times. Provides patient with standard information regarding their personal preparation for scheduled procedures and services.

Mails patient information packets to patients.

Transcription of paper orders when applicable.

Assesses patients’ financial needs and directs accordingly to financial counseling, and refers to appropriate person or area.

Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, etc.

Maintains accurate and timely records, logs, charges, files and related information as required.

Collection of patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.

Obtains patient and witness signatures for all paperwork, including but not limited to Consent to Treat, HIPAA, Privacy, Medicare Rights, Important Message for Medicare, Patient Rights, etc.

Position Qualifications:

High School Diploma or Equivalent

Associate or Bachelor’s Degree in Business or Healthcare related field.

1. Minimum of 1-2 years’ hospital admissions, insurance or billing experience required.
2. English speaking, reading and writing skills required.
3. Strong communication and customer service skills both verbal and written required; with a variety of internal and external customers.
4. Demonstrated knowledge of medical terminology.
5. Ability to work in high volume, team-oriented environment.
6. Holiday and/or weekend shift work, as well as after-hours coverage as required.

1. Experience in hospital admissions, insurance, billing, scheduling or telephone customer service preferred.
2. Previous insurance verification and/or authorization preferred.
3. Bilingual speaking, reading, and writing skills preferred.
4. Proficient data-entry skills with attention to detail.
5. Ability to take directions and work independently. 

Standards of Respect: