Supervisor, Registration Services, Days

Administrative/Clerical Worcester, Massachusetts


Position at UMass Memorial Health

Everyone Is a Caregiver.

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition # 217992 
Title: Supervisor, Registration Services 
Department: Patient Access Services
Posting Date: 9/29/2021 
Shift: Days 
Status: Exempt 
Hours: 40/wk 
Shift Length: 8 hours
UMass Memorial Health, 157 Union Street, Marlborough, MA.

Monday - Friday 8 am-4:30 pm, flexible when necessary, on call is required.

Position Summary:

Under the general direction of the Manager, Registration Services and/or Director, Registration Services, performs a variety of complex duties and supervision of registration and scheduling of patients, 855 UMass MD, Financial Clearance and/or Registration personnel and activities to ensure the efficient processing of patients. Coordination of daily activities for Patient Access Services, including but not limited to scheduling of staff, maintenance of workqueues, and statistical reporting.

Major Responsibilities:

  • Oversees and monitors workqueues and reports for Patient Access Services.
  • Monitors the registration process to ensure high quality customer service.
  • Monitors the activities of registration, admission, discharge and transfer of inpatient and outpatients throughout the hospital inpatient, outpatient and Emergency departments.
  • Ensures the financial clearance process is completed in a timely and accurate manner prior to patient arrival whenever possible.
  • Monitors workqueues and reports to ensure follow-up when financial clearance is not obtained prior to patient arrival.

Position Qualifications:


Required: Associates Degree in Business, Healthcare or related field required.

Preferred: Bachelor’s Degree

Experience/Skill Required:

  • Minimum of 2+ years of supervisory experience in a health care environment required.
  • 1-3 years of progressive management experience, or demonstrated skills to succeed in office management.
  • Demonstrated expertise in area of responsibility as well as the ability to solve complex problems.
  • Complete understanding of third party payor and managed care requirements, procedures and regulations.
  • Complete understanding of primary, secondary and tertiary insurance requirements, procedures and regulations.
  • Flexibility of schedule required.
  • Strong organization skills.
  • Excellent interpersonal skills.
  • Face-to-face and telephone customer service skills and experience.
  • Ability to effectively communicate with a variety of internal and external customers.
  • Ability to receive and express detailed information through oral and written communications.
  • Ability to work in high volume, team-oriented environment.
  • Ability to take directions and work independently.
  • Ability to use specialized applications software and computers systems for patient registration and scheduling.
  • Demonstrated knowledge of business office products.
  • Demonstrated knowledge of medical terminology.

Preferred: 3+ years of experience Admissions, Registration or Billing department preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Standards of Respect: