ServiceNow Architect

Information Systems Worcester, Massachusetts


Position at UMass Memorial Health

Everyone Is a Caregiver.

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition # 215195
Department: Information Services
Location: UMass Memorial Medical Center, 100 Front Street, Worcester, MA.
Position Summary:
The ServiceNow Architect is a technical and thought leader responsible for the overall ServiceNow architecture and deployment strategy as it relates to designing, building, configurating and deploying business capability through ServiceNow solutions.
Major Responsibilities: 

  • Assures ServiceNow platform alignment to the business and IS strategies, by creating and maintaining a ServiceNow strategy. This includes creating and maintaining detailed views of the ServiceNow architecture.
  • Responsible for the design, development, maintenance, administration and continuous improvement of solutions in ServiceNow. This includes aligning the Now platform capabilities with the business strategy and maintaining a ServiceNow roadmap.
  • Responsible for stability, performance, adherence to standards and best practices, security and user experience for the Now platform.
  • Effectively articulates recommended strategies and solutions to project teams, management, and executive leadership.
  • Acts as a technical leader and mentor to Information Services, including the IS ServiceNow team.
Position Qualifications:

  • Bachelor's degree in Computer Science, Engineering, Information Technology or related field.
  • ServiceNow Certified System Administrator.
  • ServiceNow Certified Application Developer.
  • ITIL Foundations Certification.
  • Master’s degree or graduate certificate.
  • ITIL Expert or Intermediate certifications.
  • Other Platform Application Development ServiceNow certifications, for example CAS – Performance Analytics.
Experience/Skills Required:
  • Minimum of 5 years of experience designing and supporting ServiceNow enterprise implementations in large complex environments.
  • Expert level understanding of ServiceNow Applications, and Modules.
  • Enterprise and/or IT Service Management.
  • Strong consultative background in enterprise environments, working closely with leadership on high visibility program-based initiatives.
  • Ability to formulate and articulate technical vision.
  • Experience developing, implementing, and maintaining large-scale applications and systems.
  • Proficient in all phases of the Application Development Lifecycle.
  • Strong technical project management and leadership skills.
  • Enterprise Security and Architecture.
  • ServiceNow Advanced System Administration.
  • ServiceNow Application Development.
  • Experience with database design schemas and data modeling.
  • Strong analytical and conceptual skills, with ability to function at both the conceptual as well as detail levels.
  • Strong requirements gathering experience.
  • Scripting, JavaScript, Web Services, HTML, CSS.
  • Excellent written and oral communication skills.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Standards of Respect: