Director, IS Applications

Information Systems Worcester, Massachusetts


Position at UMass Memorial Health

Everyone Is a Caregiver.

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition # 213506
Title: Director, IS Applications
Department: Information Services
Location: UMass Memorial Medical Center, 100 Front Street, Worcester, MA.

Position Summary:

Provides leadership and accountability for the Information Services (IS) application portfolio which includes Clinical, Revenue Cycle and Access and ancillary applications in Healthcare.

Responsible for ensuring that IS priorities are aligned with business and clinical strategic goals and operational priorities, and that there is centralized responsibility for core principles of IS portfolio management including budget, risk management, strategic alignment of IS investments, capacity planning, demand management, and standardization of investment procedure and plans. 

Demonstrates leadership presence and builds a track record of leading and managing high performing teams in a highly specialized and customer-driven environment.  Participates in hands-on activities with a deep understanding of clinical and hospital operations including financial analysis, and process improvement.

Major Responsibilities:
  • Provides overall leadership and accountability for the planning, design, maintenance, and support of enterprise wide business and clinical applications; technical support, integration, and decision support, furthering the mission, vision and goals of UMass Memorial Health Care (UMMHC).
  • Provides highly responsive customer service programs and processes to meet customer requirements and solve underlying problems with assigned application portfolio.
  • Maximizes the effectiveness of applications portfolio through the ongoing program portfolio management, delivery and performance measurement of clinical, revenue cycle, access and business applications.
  • Provides ongoing leadership regarding the assessment, evaluation and implementation of new- technologies.
  • Provides operational management of data integration, reporting, and training to develop a measurably effective and efficient application operation.
Position Qualifications:



  • Bachelor’s degree in Computer Science or an equivalent combination of education and experience, with related knowledge in information systems.

Experience/Skill Required:

  • Ten (10) years of related experience, including seven (7) years of leadership & staff management experience.
  • Comprehensive knowledge of the methods and processes for the selection or development and implementation of applications software to meet business and/or clinical and related practice management information system needs.
  • Ability to provide effective leadership to multi-discipline teams.
  • Excellent project management and communications skills.
  • Healthcare background is a plus.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Standards of Respect: