Unit Secretary Newborn Nursing ICU

Administrative/Clerical Worcester, Massachusetts


Position at UMass Memorial Medical Center

Everyone Is a Caregiver.

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition #: 217935

Title: Secretary, Unit

Department: Newborn Nursing ICU

Grade: ADM5

Posting Date: 10/6/2021

Status: Non-Exempt

Shift: Mixed

Union:  N/A

Hours: Mixed

Shift Length: 8

Location: UMass Memorial Medical Center

Position Summary:

Performs a variety of clerical activities necessary for the efficient functioning of patient care unit and related duties.

Major Responsibilities:

  • Serves as unit receptionist, directs patients, visitors and others. Answers telephone and intercom. Takes and relays messages. Refers unusual or questionable situations to supervisor or others.
  • Uses pneumatic tube system, dumb waiter, and receives and transmits messages. Arranges for specimen transport.
  • Transcribes physician orders. Enters orders into entry system according to standard procedure. Utilizes down time procedures when indicated.
  • Duplicates reports, mails and distributes same. Prepares and maintains patient charts and kardexes. Assembles medical records. Files reports and other documents such as laboratory and radiology reports and other information in appropriate part of medical records. Charts temperatures, pulses, blood pressures, weights and respiration. Prepares diet sheets. Ensures completeness of charts and chart documents. Collates medical records according to standard procedure. Assists physician or others in procuring medical records.
  • Schedules patients for consults and diagnostic and therapeutic services. Ensure appropriate transportation to scheduled appointments utilizing services of ancillary departments. Ensures preparation of charts, rooms, ambulances and other services as required or directed.

Position Qualifications:



  • Equivalent to high school plus additional specialized training.
  • Knowledge of a variety of office procedures, operation of office equipment such as computer.



  • Ability to handle multiple priorities and effective communication.
  • 3 to 12 months experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Standards of Respect: