Surgical Services Leominster, Massachusetts


Position at UMass Memorial Health - HealthAlliance-Clinton Hospital

Everyone Is a Caregiver.

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition #: 214718
Title:  Unit Secretary  - Per Diem
Location: UMass Memorial Medical Center
Grade: ADMN6 
Posting Date:  06/04/2021
Shift:  Day Shift 
Status: Non-Exempt
Union:  Non Union 
Hours:  Per Diem 
Shift Length:  8 

Position Summary:

This position performs a variety of computer, clerical, and supply functions that support patient flow and the operation of the patient care unit.

 Major Responsibilities:

  1. Greets and directs patients, families, visitors, and hospital personnel. Provides basic information on policies and procedures or direct requests to appropriate persons.  Coordinates the flow of information to and from all areas within the department.
  2. Answers internal and external phone calls promptly and prioritizes urgent patient information. Contacts physicians or unit staff members as appropriate.
  3. Assists in maintaining the order, organization and currency of logs and records and patient charts. Helps ensure an efficient sharing of information within the unit.
  4. Processes information needed for a variety of patient services and treatment areas such as, but not limited to, radiology, the laboratory, dietary, housekeeping.
  5. Enters and tracks data into the computer system pertaining to admissions, training, and discharges.

Standard Staffing Level Responsibilities

  1. Meets established productivity standards.
  2. Facilitates and promotes the sharing of knowledge and content throughout departments.
  3. Takes responsibility for ensuring that all work outcomes satisfy the UMass Memorial Health System True North.
  4. The individual must support the mission, vision, and goals of HealthAlliance-Clinton Hospital and serve as a role model for CARES values.
  5. Adheres to change control processes. 
Position Qualifications:



  1. High School diploma or equivalent


  1. Associate degree



  1. Excellent customer service skills
  2. Excellent verbal and written communication skills
  3. Familiarity with communication tools such as cell phones, workstations on wheels, online paging, and other types of communication tools
  4. Able to read, write and speak clearly in English


  1. Minimum one (1) year of experience
  2. Experience with hospital computer systems and general office equipment
  3. Basic knowledge of Word, Excel, scanning, and photocopying


Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.


Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.


Standards of Respect: