Epic Principal Trainer

Information Systems Worcester, Massachusetts


Position at UMass Memorial Health

Everyone Is a Caregiver.

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition # 213668

Title: Principal Trainer- Epic

Department: Information Systems

Location: UMass Memorial Medical Center, 100 Front Street, Worcester, MA.

Position Summary:

This position is responsible for the design, development and maintenance of the Epic training environment, training materials and methods for clinical and non-clinical end users under the direction of the Principal Trainer Team Lead. Training is typically conducted in the classroom as well as in the practice. The Principal Trainer typically supports an assigned application(s) and is responsible for achieving an in-depth understanding of the software, policies and procedures, and workflow for each application.

Major Responsibilities:

  • Translates the functionality of Epic system configuration and workflow validations into a training environment development, easy to understand classroom presentations, and prepare and manage requirements for training sessions in collaboration with the project team.
  • Administers a proficiency assessment and class evaluation at the end of each session, and forward ideas to improve the effectiveness of the training to the Principal Trainer Team Lead. Responsible for quality control.
  • Collaborates at all levels of organization to deliver customized curriculum and coaching to employees. Leads discussions regarding building, testing, and maintaining the training environment, as well as the development and maintenance of training materials for the training program.
  • Trains additional trainers within the organization, as well as provides training for new hires, and coordinates training for new software releases and updates. Maintains policies/procedures documentation as it relates to Epic training.
  • Develops and implements credentialed training programs and materials to support users of Epic applications and clinical information systems. Develop and maintain the master training environment for primary application suites supported.

Position Qualifications:


Required: Current Epic certification(s) or ability to achieve based on UMass Epic Project Commitment.

Education: Bachelor’s Degree in related field is preferred.

Experience/Skills Required:

  • Five (5) years or more demonstrated experience facilitating classroom, on-line and one-on-one training.
  • Must have excellent written and verbal communication skills.
  • Must have ability to work independently with minimal supervision.
  • Requires proficiency in computer systems to access and use multiple data systems such as Word, Excel, PowerPoint, as well as medical records systems.
  • Must have ability to perform a variety of complex duties ranging from direct involvement in individual processes to overseeing projects.

Preferred: Previous experience in a healthcare or clinical setting strongly preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Standards of Respect: