Registration Representative

Administrative/Clerical Worcester, Massachusetts


Description

Position at UMass Memorial Medical Center

Everyone Is a Caregiver.

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.


Everyone is a Caregiver
At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition #:  211128
Title: Registration Representative
Department: Drive Up Testing
Grade: ADM5
Posting Date: ADD
Shift: Days
Status: Non-Exempt
Union: SHARE
Hours: 30 hours
Shift Length: 8 hours
Location: UMass Memorial Health Care – University Campus

Sunday 7:30a-1:30p
Tuesday, Wednesday and Friday 8a-4:30p

Position Summary:

Under the general direction of the Registration Services Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration of patients.

Major Responsibilities:
  • Enters Lab, Radiology and basic ancillary service appointments to schedules. Coordinates the provision of multiple services to patients. Processes updates and corrections to patient insurance and demographic information, as well as obtains prior insurance referrals and authorizations. Collects patient liabilities prior to or on the date of service, as appropriate.
  • Obtains and enters into the computer–based patient registration/scheduling system, demographic, insurance and other related patient information.
  • Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre–authorization, pre–certification, and physician referrals for treatment are obtained prior to patient visits. Follows up to correct discrepancies as required.
  • Telephones and/or notifies patient of appointment times. Provides patient with standard information regarding their personal preparation for scheduled procedures and services.
  • Mails patient information packets to patients.

Position Qualifications:

License/Certification/Education:

Required:

High School Diploma.

Preferred:

Associate's or Bachelor's Degree in Business or Healthcare related field.

Experience/Skills:

Required:

Minimum of 1-2 years of data entry experience. Proficient data-entry skills with attention to detail. Must have computer skills that include use of Windows and the ability to navigate. Strong customer service skills both verbal and written; with a variety of internal and external customers. Demonstrated knowledge of medical terminology. Ability to work in a high volume, team-oriented environment. English speaking, reading and writing skills.

Preferred:

Experience in hospital admissions, insurance, billing, scheduling or telephone customer service. Previous insurance verification and/or authorization. Bilingual speaking, reading, and writing skills.

Standards of Respect:

Standards of Respect
We’re striving to make respect a part of everything we do at UMass Memorial – for our patients and for each other. We’re expecting that our new caregivers practice our six Standards of Respect: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind, to help us make respect a part of how we take care of business everyday.

Standards of Respect: