Director, Women Infant Child

Management Leominster, Massachusetts


Position at UMass Memorial Health - HealthAlliance-Clinton Hospital

Everyone Is a Caregiver.

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Title: Director, Women Infant Child
Nursing Administration
Requisition #: 
HealthAlliance, Leominster Campus

HealthAlliance Hospital is part of the UMass Memorial Heath. 
We are committed to improving the health of people in our community through excellence in care and comprehensive health services.  By exploring careers with us, we know you are committed to giving your best to our patients, our community and everyone working on our HealthAlliance Care Team. Whatever your career choice, know that at HealthAlliance Hospital you can make a difference.


Responsible for the development of short and long term planning and goal setting for Women, Infants and Children’s Services. Develops new programs and expands existing services. Establishes systems that ensure continuity of care at HealthAlliance.


Job duties as a Director:

  • As a member of the CNO's management team, this position is responsible for contributing to the development and execution of strategies and goals for the division.
  • Demonstrates effective leadership skills of delegation, organization, and coordination in managing the daily operations of departments within the incumbent’s area responsibility.
  • Develops, recommends, monitors and manages operating budgets to optimize financial performance.
  •  Develops and utilizes performance metrics to continually improve quality and operating efficiency.
  • Ensures adequate skills training and development among staff. Provides and encourages effective coaching.
  • Ensures a high degree of teamwork among employees and managers, and between departments.
  • Communicates ideas and goals clearly and is an effective listener.  Ensures that information is effectively communicated and shared throughout the organization. Fosters constructive feedback. 
  • Maintains a current knowledge of trends and techniques in the field of management as well as of the incumbent’s area of specialization.
  • Fosters process improvements for greater operating efficiency and patient/customer service.
  • Supports the Hospital’s commitment to community affairs. Encourages employee involvement in community organization.
  • Directs and supervises assigned personnel, including performance management, scheduling, orientation, and training. Makes recommendations on/approves employee hires, transfers, promotions, salary changes, disciplinary actions, terminations and similar actions. Resolves grievances and other personnel problems in a fair, timely and consistent manner.

Job duties specific to this position:

  • Oversees patient care management and ensures that professional nursing is practiced in accordance with established standards of regulatory and nursing standards of practice at Health Alliance.
  • Identifies community needs and trends, and develops quality programs to meet those needs.  Ensures the delivery of quality services for customers.  Investigates service expansion, recommends new programs, and oversees implementation as opportunities present themselves.
  • Develops and recommends operating and capital budgets and ensures that all assigned departments operate within allocated funds.  Maintains reports and statistics for administrative and regulatory purposes. Recommends purchases to be considered in the capital budget process.  Ensures proper follow up of approved expenditures.
  • Ensures the efficient, economic, and quality performance of assigned areas of responsibility to support and provide quality health care services.  Recommends, initiates, and drives quality improvement initiatives. Demonstrates the use of quality improvement in daily operations.
  • Participates in performance improvement initiatives.
  • Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training.  Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.  Resolves grievances and other personnel problems within position responsibilities.
  • Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
  • Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation, and fosters the effective integration of efforts with system-wide initiatives.
  • Encourages and supports diverse views and approaches, creating an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients and visitors.
  • Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.
  • Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
  • Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc.  Develops and maintains procedures necessary to meet regulatory requirements.
  • Ensures that department complies with hospital established policies, quality and patient safety programs, and infection control policies and procedures.
  • Ensures adequate equipment and supplies for department.
  • Develops and maintains established departmental policies, procedures, and objectives.
  • Ensures compliance to all health and safety regulations and requirements.
  • Performs similar or related duties as required or directed.

Job duties for all employees:

  • Fosters and demonstrates respect for the diversity of patient and employee populations. Supports and encourages diverse points of view, work and lifestyles.
  • Fosters and demonstrates a friendly, responsive, service-minded attitude to all customers. 
  • The individual must support the mission, vision, and goals of HealthAlliance Hospitals and serve as a role model for the CARES- It Happens Here customer service initiative.
  • Adheres to the HealthAlliance Hospital Code of Conduct and Behavior Standards.
  • Demonstrates excellent work attendance, ethics, and attends and actively participates in a variety of meetings and training sessions as required.
  • Complies with established policies and procedures and all health and safety requirements.
  • Performs a variety of related duties as assigned.



  • Demonstrated ability to plan, organize and evaluate programs and to analyze fiscal data and develop departmental budgets. 
  • Knowledgeable and skilled in the use of PC spreadsheets.


Master’s degree in Nursing Preferred


Minimum of five years experience in leadership/management with an emphasis in the women, infants and children continuum of care.  (Including Labor and Delivery, LDRP, Post Partum, Nursery and care of pediatric patients.)

An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.


Licensed in Massachusetts as a Registered Nurse

Standards of Respect: