Senior National Account Manager - Retail

Sales London Region, United Kingdom


Description

A highly commercial account manager role for UK retailers of strategic importance to UCC Coffee.
Successfully managing both sides of the business, including private label and brands (Ueshima, Nero and Lyons). This role is a mix of day-to-day account management, new business hunting, and managing the wider contact strategy within customers and our internal stakeholders.
Grow our business and market share, and secure listings of branded NPD through existing and potential new business opportunities and ensure all customer expectations are fulfilled.
Candidate home location should enable easy access to London. Some EU travel is also required.
The Role:
  • Deliver the sales and profit targets for the Retail (private label and brands) business unit. Understand the main drivers of a P&L and be able to create interventions that benefit.
  • Maximise revenue streams & profitability. Achievement of appropriate targeted business mix. Achievement of revenue & margin targets on a Monthly, Quarterly and Annual basis.
  • Develop and maintain senior level relationships with our current customer base and with potential customers.
  • Review all current processes, systems and methods of business development and make recommendations for increased efficiency and resources maximisation.
  • Drive a strategic 3-year plan with all elements of Product, Price, Promotion and Placement.
  • Accurately forecast and feed into annual and strategic budgeting/planning.
  • Work with the broader Retail team across Europe to help support the overall goals of the business.
  • Familiarise yourself with the activity and products of our competitors using credible external and internal insight. Work closely with our Category & Insight teams, utilising data that keeps us ahead of our competitors through identifying and exploiting commercially viable sales opportunities.
  • Through regular commercial reviews with stakeholders, deliver compelling Joint Business Plans on Private label and brands, which deliver for UCC Coffee and our customers.
  • Managing and owning the Sales & Operations (S&OP) process for retail and the monthly S&OP meetings
  • Work with our Finance teams to effectively manage Coffee pricing.
  • To be an expert networker both internally and externally and drive the contact strategy agenda. This is to include buying (includes purchasing at European level), marketing, supply chain, export, Technical, New Product Developers, and Finance.
The Person:
  • Would suit an exceptional retail NAM looking to step up, or an existing SNAM looking for a new challenge.
  • A track record of excellent business development and account management skills. Focused and results orientated achievements.
  • The ability to build strong relationships both internally and externally, leading to sales growth.
  • Experience in relevant sectors - a track record of developing branded growth opportunities within Top 4 Grocery retailers.
  • Own label experience is preferred, it’s a key part of the role.
  • A comprehensive understanding of the markets, differentials, and Exchange rates to develop effective strategies and recommendations.
  • Previous marketing/category management.
  • Understanding of commodity buying and blend management
  • Analytical – the ability to review statistical reports and create insight/build opportunities for growth.
  • A first-rate people person, who enjoys working collaboratively and within a dynamic and (geographically) dispersed team.
  • Strong influencing and negotiating skills.
  • Financially astute and numerate. Commercially aware with the gravitas to make commercial input and to be convincing internally and externally.
  • A dynamic and creative problem solver when there is no precedent/solution.
  • Top quality oral and written communication skills. Ability to present and presentation experience. Ability to communicate strategies and solutions at all levels.
  • Energy, drive, enthusiasm and a “can do” attitude.
  • A relish for defining systems and process improvements. A change champion. Freshness of approach and questioning of existing practices will be appreciated.
  • Someone who is self-motivated and can be both hands-on and strategic in a geographically stand-alone role. Someone who will thrive with the autonomy that comes with having a geographically dispersed team and a line manager who is not local.
Salary: Up to £70k + Car allowance £9,072 per annum (or company car) + 20% bonus OTE + 25 days Holiday + Pension + EAP + Life Assurance + other Company benefits.