UCC Coffee UK Limited Careers

Description

• Monitor and review customer trading and regional performance to identify cross and up selling opportunities to meet regional development plans
• Respond quickly to all in-coming sales enquires and follow through within agreed customer time frames
• Ensure all quotations raised are accurate and according to agreed pricing structure and margins specified
• Answer phones and deal with enquiries as per our procedures
• Able to plan own proactive work schedule to meet customers or AM’s deadlines
• Polite with excellent persuasive communication and networking skills
• To create new accounts on CRM database
• Assist with install, servicing, repair, or any ad hoc queries on our Aeromark System
• Create, maintain and update database of customers (in line with GDPR) with complete information and emails, ensuring customer follow-up at all times are professional and on time
• Follow agreed Company/Customer procedures and guidelines, to resolve potential complaints, suggesting solutions and driving positive business and customer outcomes
• To resolve customers’ inquiries with the appropriate departments across UCC to ensure their enquiry is dealt with quickly and efficiently
• Assist and support sales, production, and supply chain in handling adhoc customer needs and requests professionally and timely
• Manage the Sales Coordinator Inbox with Central Coordinators for OOHI

• Great customer service skills-face to face and telephone experience
• Ambitious, achievement orientated and ability to use own initiative
• Able to deal with technical product information and prioritise workload
• Excellent communication skills – verbal and written
• Confident user of Microsoft office and business systems
• Enjoys being part of a small and proactive team
• Able to persuade, influence and negotiate professionally and effectively