Associate Application Trainer
Description
The Associate Application Trainer is responsible for the delivery of both on-site and virtual training of Tyler’s software solutions. The position is client-facing and requires the application of adult learning knowledge, hands-on instruction and an understanding of courts and justice solutions to achieve desired results.
Responsibilities
- Deliver live and virtual training courses covering Tyler software products
- Create, refine, and deliver written materials in support of training initiatives
- Assist in the planning and organization of training assignments, in line with project deadlines and expectations set forth by management and the client contract
- Create and deliver live webinar training covering the new functionality that is developed and delivered in our application release
- Curate existing client-facing documentation, ensuring adherence to Tyler brand standards, and keeping all documentation current and adapted to the most current release.
- Coordinate with client and project team to address specific client needs or requests, and to gather unique client information.
- Collect, compile, and report results of training engagements, including satisfaction survey results in a Training Completion Report for each client
- Facilitate learning using a variety of instructional methods and activities to maintain user engagement
- Provide hands-on practice opportunities through guided exercises and independent practice scenarios
- Support and coach users with varying levels of technical proficiency, as they gain mastery of the software.
- Remediate and guide those who require additional reinforcement of content
- Represent the Tyler brand, mission, and values at all times, with clients and fellow employees
- Perform other job-related duties and responsibilities as may be assigned from time to time
- High travel requirement: 75-90%
Qualifications
- BA/BS in Education, Communications, or another applicable degree required
- Previous experience training or onboarding a plus
- Foundational knowledge of adult learning theory and the application of learning science required
- Ability to learn independently and manage competing priorities, while constantly expanding knowledge and skills
- Excellent interpersonal skills, including verbal and written communication, strong customer service instincts, and teamwork
- A “do what it takes” approach to solving problems and delivering quality learning experiences
- A positive attitude and the ability to calm those around you
- Excellent people skills and the ability to build relationships
- A strong work ethic and sense of ownership in all efforts
- Knowledge of Tyler’s Enterprise Justice product suite a plus
- Knowledge of courts and justice system a plus