Client Success Manager
Description
Are you passionate about leveraging technology to improve the lives of Louisianians? Join Tyler Technologies, a leader in digital government solutions, and be a part of our Louisiana State Enterprise team. We provide modern and efficient solutions to streamline state government processes, creating a more connected and transparent government for our citizens.
Our team is a dynamic group of project managers, business analysts, quality assurance analysts, and developers who work on innovative projects that have a real impact.
Position Overview:
We’re seeking a personable, organized, and proactive Client Success Manager to serve as a bridge between our clients, project teams, and operations leadership. This position is ideal for someone early in their career who enjoys solving problems, building relationships, and helping others succeed.
The role combines aspects of customer support, account management, and business development. You’ll be the friendly first point of contact for client users, helping troubleshoot common issues, ensuring satisfaction after launches, and identifying opportunities to grow or improve services.
This is a unique opportunity to build relationships across dozens of Louisiana state agencies while learning the ins and outs of digital government solutions.
Responsibilities:
- Client Success & Relationship Management
- Serve as the main ongoing point of contact for assigned agency clients after project launch.
- Conduct regular check-ins to ensure satisfaction and uncover new needs or opportunities.
- Help coordinate small enhancements, content updates, or support requests in collaboration with project managers.
- Represent Tyler Louisiana with professionalism when visiting agencies, joining virtual meetings, attending tradeshows, or dropping by with donuts.
- Customer Support & Issue Escalation
- Act as the first line of defense for client-reported issues, ranging from password resets to bug reporting.
- Log and triage support requests, escalating to project managers or QA when necessary.
- Track issue resolution progress and communicate updates back to the client.
- Business Development Support
- Assist in identifying and qualifying new opportunities through existing relationships and light outbound outreach.
- Support proposal preparation and follow-up alongside project managers and leadership.
- Maintain accurate notes and relationship data in internal tracking systems.
Qualifications:
- Bachelor’s degree in Communications, Business, Marketing, or a related field — or equivalent relevant experience.
- 1–3 years of professional experience in customer service, client support, sales, or account coordination.
- Excellent verbal and written communication skills, including effective presentation abilities and a professional and approachable demeanor.
- Excellent organization, follow-up, and problem-solving skills.
- Comfort working with technology and learning new systems.
- A self-starter with curiosity, empathy, and a desire to grow within a mission-driven organization.