Collection Specialist

Finance, Accounting, & Legal Yarmouth, Maine


Description

Tyler Technologies is looking to hire a Collections Specialist to join our corporate finance team in our Yarmouth, ME office.  This position is responsible for a portfolio of customers which is made up of City, State and Local Government entities.  Responsibilities will include collecting on outstanding receivables and resolving disputes.  The ideal candidate will have prior collections experience with strong negotiation and customer service skills.

Responsibilities:

  • Interact professionally with external customers on all collection issues, including making collection calls.
  • Work with other members of the collections team to determine and carry out the best method to resolve delinquent accounts.
  • Provide statements, invoices and information to internal and external customers as needed to assist in resolving collection issues.
  • Create and maintain positive relationships with external customers to achieve timely payments and quick issue resolution.
  • Create and maintain positive relationships with internal partners to assist in customer issue resolution.
  • Generate, analyze, and present relevant and actionable information to management.
  • Prioritize and complete multiple collection efforts in a timely manner.

Qualifications:

  • Associate degree or equivalent work experience
  • 1-3 years of collection experience
  • Experience with collecting high value transactions.
  • Accounting background desired
  • Microsoft Office experience (Excel, Word)
  • Strong analytical, communication and customer service skills